Technical Support Analyst
PBS Systems
Company Name
PBS Systems
Job Location
Calgary, AB (Technology Center)
Job Type
Full-time, Permanent
No. Of Openings
Internal Job Title
Travel across Canada and USA up to 1 week per month
Technical Support Analyst - Tier 1
Reports To
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities
- Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting Infrastructure
- Achieving relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Maintaining and contributing knowledge-based articles including informational articles, troubleshooting guides, and FAQs
- Available to travel at least 1 week per month throughout the US and Canada
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to ongoing personal development and cross-training as recommended by your Team Lead
Qualifications
- Post-Secondary Diploma in I.T. or equivalent
- Must have Valid Driver’s license
- Previous experience in networking (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ or equivalent
- Network+ or equivalent
- Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
- Proficiency in Windows Server 2019 and later
- Strong understanding of hardware and software
- Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
- Previous customer service, helpdesk or dealership experience will be considered an asset
- Strong decision making and analytical abilities
- Strong detail orientation
- Effective time management and organization skills
- Ability to work independently and within a team environment
What We Offer
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Competitive annual base salary ($50,600k/yr. - $59,500k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.
- ...infrastructure projects. We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of... ...verbal communication skills, with the ability to work across technical and business teams ~ A customer-centric mindset with a...SuggéréPour les contractantsTravail au bureau
- ...candidate will be responsible for, but not limited to, the following duties: ? Main point of contact to assist with questions and support on our accounting and finance systems (key systems are Microsoft Dynamics 365 and OpenInvoice/OpenTicket/Pricebooks) ? Responsible...SuggéréContrat Longue DuréeTemps pleinСontratTravail au bureau
- ...delivery processes. Ability to analyze technical workflows and identify modernization... ...technical and business teams. Experience supporting quality assurance performance validation... ...stakeholders. Documentation of deployment support and operational procedure Required...SuggéréTemps plein
$80k - $90k par année
...TECHNICAL REPAIR COORDINATOR Location: Calgary Service Center Work Environment: On-site Monday – Friday Pay Range: The base... ...storage, new nuclear, and renewable energy, while continuing to support existing customers in decarbonizing their operations. Our full lifecycle...SuggéréContrat Longue DuréeСontratTravail temporaireZone localeLundi au vendredi- ...~ Support the design, development and implementation of plans and project initiatives to ensure that PMO operational needs are identified... ...~ Provide advice and information, guidance, and technical assistance in the development of plans and or project specifications...SuggéréСontratPour les contractants
- ...Learning Systems Analyst WHO WE ARE Our Power, Your Possibilities At TransAlta... ...digital learning solutions that directly support business priorities and performance... ...management, and integrations ~ Strong technical knowledge of eLearning standards, HRIS data...Emploi permanentTemps pleinTravail au bureauHoraires flexibles
$67k - $74.5k par année
...envelope of what is possible. We are looking for an Customer Support Associate Target total compensation ranges from $67,000 -... ...providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional...Temps pleinStageLogé Sur PlaceTravail au bureau- ...Responsible for accurate documentation for billing and providing support for efficient accounts receivable. Inspect work during... ...Strong knowledge of Vestas turbine systems (required) Technical & Physical Requirements: Ability to work at heights...Temps pleinSous-traitantLe monde entierProgramme de réinstallation
- ...department plays a key role in the delivery of customer focused laboratory services and is vital to the operation of the laboratory. Admin Support I (ASI) team members in this position, are the first point of contact for specimens arriving at the DSC Hub Lab. Core...Temps pleinTravail au bureauTravail postéTravail le week-end
- ...personal accountability to maintain compliance, support audit readiness, proactively identify... ...hiring for a Business Enablement Senior Analyst to join the team. This position reports... ...maintains the company's infrastructure, provides technical support, ensures data security and...Pour les contractantsTravail au bureauTravail à distanceHoraires flexibles
$60k - $65k par année
...proactive professional looking to elevate your career as a Sales Admin Support specialist? We are looking for a self-starter who shows immense... ...initiative, self-motivation, and a demonstrated desire to learn technical industry-specific software. • 3+ years of experience in an...Emploi permanentTemps pleinTravail au bureauZone locale- ...Job Title: Compensation Analyst Date Posted: July 17, 2026 Closing Date: August 3... ...a week. When you’re on our team, you’re supporting Alberta’s homes, farms, businesses and industries... ...Total Rewards, the Compensation Analyst supports the analysis, modeling, implementation...Emploi permanentTemps pleinTravail au bureau
- ...Job Responsibility: Role: Power BI Support Engineer Location: Calgary, Canada Specs: The support engineer is responsible for support delivery, providing technical support to Power Bl customers by resolving escalated, complex technical customer issues on the Power...Emploi en cddRelocationTravail posté
- ...innovative and sustainable solutions. Were Hiring for a Technical Sales Engineer/Specialist! If you are excited and... ...ROLE: The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre-...Temps pleinStageTravail au bureauHoraires flexibles
$23 par heure
Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely....Temps pleinСontratLogé Sur Place- ...is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. At Inn from the Cold... .... As a trauma informed organization we create a safe and supportive environment promoting healing and resilience. We are a multidisciplinary...Temps pleinHoraires flexiblesÉquipe de l'après-midi
$21 par heure
...Employment Opportunity: Sales and Support Position: Part-Time Temporary Weekend & Holiday Wage: $21.00 per/hr Location: Edmonton, Alberta Start Date: August 8, 2026 until October 12, 2026 Schedule: Saturdays, Sundays, and Holidays | 11:45 am– 5:00 p.m....Travail temporaireTemps partielTravail le week-end- ...growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation...Temps pleinZone localeLundi au vendrediTravail posté
- ...Canada and the US. We've been supporting family values and building... ...for an IT Financial Analyst out of our corporate headquarters... ...profitability. You will also support the IT Business Operations team... ...governance processes. Experience/Technical Skills/Knowledge ~2 - 5...Temps pleinTravail au bureauLundi au vendrediHoraires flexibles
- ...Description The Procurement Specialist, supporting BEUMER North America’s Minerals & Mining... ...the project stakeholders (Project and Technical project managers, Project scheduling... ...compliant offers Negotiate and finalize (or support in case the buying is done by different...Temps pleinСontratSous-traitantTravail manuelZone locale
- ...Junior and Intermediate Systems Engineering Analysts to perform the following duties:... ...accordance with development standards. Support Metrics development and presentation of results... ...and written communications skills Technical document writing experience The ability...Temps plein
- ...Our client has an immediate opening for IS Executive Support Technician to join their team in Calgary on a 20-month contract. In this... ...a hands-on, high-visibility role where you'll deliver VIP-level technical support, drive enterprise technology adoption, and ensure seamless...RemplacementTemps pleinСontratTravail au bureauRecrutement immédiat
- ...industrial markets offering full asset life cycle support, including construction, maintenance,... ...Description As a Senior Financial Analyst, you will work out of our Calgary... ...disclosures, providing insightful analysis, technical accounting support, and recommendations that...Temps pleinTravail au bureauZone locale
- ...personal accountability to maintain compliance, support audit readiness, proactively identify... ...for an IT Service Management Senior Analyst to join the team. This position reports to... ...maintains the company's infrastructure, provides technical support, ensures data security and...Pour les contractantsTravail au bureauTravail à distanceHoraires flexibles
$22 par heure
Overview Languages English Education ~ Secondary (high) school graduation certificate Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Asset languages ~ ...Emploi permanentTemps plein$45.53 - $60.86 par heure
...which make a difference in our community. We support work-life balance, promote physical and... ...upon request. As an Accounting Research Analyst, you will be responsible for the... ...Financial Reporting to understand and interpret technical accounting standards. Provide support...Taux horaireEmploi permanentTemps pleinZone locale$15 - $16 par heure
Job Responsibility: Job Summary We are seeking friendly and attentive Kitchen staff to join our team at Golf Fanatics. The ideal candidate will have some previous experience cooking or in a kitchen. As kitchen staff, you will be responsible for meals cooked properly, report...Taux horaireTemps partielEmploi saisonnierHoraires flexiblesÉquipe de l'après-midi- ...integrate microscope and SEM data Prepare technical reports with images, maps, and... ...the heart of our philanthropic efforts, supporting initiatives that improve education, environmental... ...promote sustainable practices, and provide support to those in need. Whether funding...Contrat Longue DuréeStageTravail au bureauZone localeHoraires flexibles
$37.5 - $38.5 par heure
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical...Zone localeTravail à distance- ...Senior HRMS Analyst (SAP SuccessFactors) 12 month contract role WHO WE ARE Our... ...creating documentation, partnering with the technical team, ensuring all testing is complete,... ...tickets and the planning, administration, support, and maintenance of the applications to...Taux horaireСontratTravail au bureau
Voulez-vous recevoir plus d'offres d'emploi ?
S'abonner et recevoir des offres d'emploi similaires à Technical Support Analyst. Soyez parmi les premiers à postuler !
- technical support representative Calgary, AB
- customer support analyst Calgary, AB
- technical sales specialist Calgary, AB
- service support technician Calgary, AB
- technical analyst Calgary, AB
- IT support technician Calgary, AB
- technical system analyst Calgary, AB
- network support analyst Calgary, AB
- IT technical support specialist Calgary, AB
- sr. IT support analyst Calgary, AB
