Customer Support Associate, SMB
$67k - $74.5k per yearRokt
We are Rokt , a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.
We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.
At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
We are looking for an Customer Support Associate
Target total compensation ranges from $67,000 - $74,500, including a fixed annual salary of $60,000 - $67,500, an employee equity plan grant, and world-class benefits.
Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
About the role:
Associates at Rokt are builders who turbocharge efficiency using AI, automation, and first-principles problem solving.
As a customer support representative at AfterSell by Rokt, you will play a pivotal role in ensuring customer satisfaction. Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional and empathetic manner. You’ll also be responsible for working on projects to help strengthen and empower the Support Team to execute on quality conversations at scale.
AfterSell by Rokt is a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.
Requirements
What You’ll Do
- Manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in.
- Guide our customers. You’ll work with our customers to educate them on how to use our app to be most successful.
- Address customer issues. While some tickets are fairly simple and straightforward, there may be more complex and deep rooted issues that require HTML/CSS skills to resolve. You will work to find solutions to these problems and bring it to the technical team if you’re unable to solve the issue.
- Collect customer feedback . We are extremely customer centric and we value every bit of feedback from our customers, whether it’s positive or negative.
- Drive impact on meaningful projects. Be it building documentation, exploring partnerships with our clients, or improving ticket triage processes, you’ll be a meaningful contributor to growing our function to scale.
Who You Are
- Customer-First Operator: You instinctively put yourself in the customer’s shoes and advocate for their outcomes in every decision, communication, and cross-functional forum.
- Commercial Foundation: You bring demonstrable experience in outbound prospecting, demoing solutions, and managing accounts with a focus on driving measurable growth.
- Compelling Communicator: You can simplify complex ideas, teach concepts clearly, and influence stakeholders through structured, persuasive communication.
- High-Integrity Team Player: You operate with humility, accountability, and respect. You value collaboration, give candid feedback constructively, and hold a high performance bar for yourself and others.
- Entrepreneurial & AI-First Mindset: You thrive in fast-paced environments, embrace rapid change, and use first-principles thinking (and AI tools where relevant) to solve core problems holistically.
- Disciplined Executor: You prioritize effectively, focus on what drives impact, and bring sustained work ethic and ownership to achieve ambitious goals.
Benefits
Why Join Rokt
- Impact Across the Business: This role isn’t confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You’ll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
- Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
- Endless Learning: Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. With Rokt’s rapid growth, new challenges and opportunities to learn will never stop coming.
- Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
- Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.
About The Benefits:
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Become a shareholder. Every Rokt’star gets equity in the company
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have additional offices in New York, Seattle, Sydney, Tokyo and London
We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.
Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.
- ...BDR) to join our North America SMB division called "ezyCollect by... ..., and nurturing potential customers. This role focuses on outbound... ...innovation, one team culture and a customer-first mindset. Sidetrade is... ...mentorship programs, and advancement support. Because when you thrive,...SuggestedFull timeInternshipWork at officeRemote workFlexible hours
- ...impact. Our team is highly collaborative and customer-obsessed, often working beyond... ...proactive and customer-focused Customer Success Associate to join our team. You will be responsible... ...concerns. Provide exceptional customer support and timely case resolution. Lead and...SuggestedFull timeFlexible hours
- ...communities let us build your career THIS ROLE IS A 6 MONTH - 1 YEAR CONTACT ROLE. SUMMARY Under the supervision of the Customer Service Supervisor the Customer Service Rep is accountable for establishing a strong customer relationship based on trust and responsiveness...SuggestedFull timeContract workWork at office
- ...worldwide do the same. The Role SMB ACCOUNT MANAGER Join the... ...work for a complex array of customers. You will identify ways to... ...retaining a multi-million dollar GPV customer base Understand customer... ...Work with our Sales Support and Product teams to make sure...SuggestedFull timeRemote workWorldwide
- ...demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. The Office Support Specialist manages daily onsite office... ...reception, office administration, hospitality, customer service, workplace services or facilities support...SuggestedFull timeContract workFor contractorsCasual workInternshipWork at officeFlexible hours
$150k per year
...institutions to become digital leaders by placing Customer Experience at the core of digital... .... We are seeking an experienced Support Manager to spearhead our new growth initiatives... ..., system performance optimizations, and associated costs. Lead and manage teams of developers...Long term contractPermanent employmentFull timeTemporary workImmediate startRemote workMonday to friday- ...to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us... ...us! What You’ll Do: Our Sales Associates are vital to the success of Sunglass... ...to maintain a positive, supportive environment where everyone contributes...Minimum wagePart timeCasual workLive InLocal areaWorldwide
$30.01 - $39.38 per hour
...and equitable workplace, which supports our diverse student and... ...Month Calendar Salary: Staff Association Grade F - $30.01 - $39.38/hour... ...consistent solutions to complex and customized solutions either in-person,... ...in providing front-line customer support and training. An equivalent...Full timeWork at officeRemote workFlexible hours2 days per week3 days per week- ...Job Responsibility: Support Engineer Calgary, AB About the Role We're Hiring for a Support Engineer in Calgary, AB. This role is... ...Engineer plays a vital role in ensuring the seamless operation of our customer-facing platforms and internal business applications. This role...Long term contractFull time
- ...currently looking for a Dealer Technical Support Manager to join our Western Region team in... ...elevating overall fixed right first time customer satisfaction. This opportunity is... ...representative. Who We're Looking for: Associate degree in automotive-related programs such...Full timeWork at office
- ...are seeking an experienced Application Support Analyst to join our growing team. This position... ...Application Management ~ Configure and customize M365 applications such as SharePoint... ...technical and business teams ~ A customer-centric mindset with a professional, positive...For contractorsWork at office
$85k - $110k per year
...Potential. Become a Trusted Partner. The best customer relationships begin with trust:... ...beyond grades alone, and how learners are supported throughout their journey. As our next... ...use of AI is encouraged. If you use it to support your application, please make sure it helps...Long term contractFull timeRemote workShift work$25.27 - $32 per hour
...historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the... ...and staff. Our team of professionals are dedicated to providing customer service excellence. Our staff respond to daily service requests...Hourly payRemplacementPermanent employmentFull timeSeasonal workAfternoon shift- ...At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride... ...the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer...Full timeMonday to friday
- ...following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION The Associate Optometrist is responsible for creating exceptional value in the... ...Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE....Minimum wagePart timeWork at officeLocal area
- ...About the Role As a Production Associate, you will be responsible for receiving raw... ...plating of meals, and fulfilling boxes for customer orders while following all safety, GMP and... ...grow ~ Work with a hard-working and supportive team Working Conditions: It’s no...Shift workNight shiftWeekend workAfternoon shift
- ...years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million... ...needs to keep up with day-to-day operations. Assist in login to customer portal for multiple vendors and download invoices. Assist in...Permanent employmentFull timeWork at officeRelocation
$65k - $75k per year
...a combination of on-site & remote work) supporting our employees in their pursuit of a healthy... ...Summary : Liberty is seeking an Associate Underwriter to join our growing Construction... ...of workload and provide superior customer service to our brokers and clients. Continuous...Permanent employmentFull timeTemporary workFor contractorsRemote workFlexible hours- ...position and is a member of the Connect Care application technical support team. Activities that you will be involved with and responsible... ...systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be...Full timeRemote workShift workWeekend work
- ...of the impact we make in the lives of our customers. Job Summary: Canadian Fiber Optics... ...and knowledgeable Business Technical Support Representative to join our team. As a Business... ...be responsible for providing exceptional customer service and technical assistance to our...Full timeLocal areaShift workWeekend work
$20 per hour
Overview Languages English Education ~ College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no...Permanent employmentFull timeLive InRemote work$22.5 per hour
Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely....- ....C., we serve residential and commercial customers across the new construction and Repair &... ...Gem Canada is seeking a highly motivated Customer Service Representative to join our customer... ...is responsible for providing customer support and maintaining positive customer relations...RemplacementFull timeInternshipWork at office
$17 per hour
..., we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert... ...customer feels heard, valued, and supported. What we offer: We offer... ...training, competitive benefits, and the support you need to succeed, including mentorship...Full time- ...Job Responsibility: The Family Support Workers of the Community Parent and School Support Program (COMPASS) provide regular in-home parenting education and support to families with children up to age 12 (Grade 6) who have been identified with behavioral, emotional, or social...Full timeImmediate startFlexible hoursAfternoon shift
$20 - $22 per hour
...California which also services Forestry. What do our Warehouse Associates do? The primary purpose of this role is to be responsible for... ..., assisting with loading and unloading trucks, and making customer deliveries. This role is directly involved in all phases of warehouse...Full timePart timeLocal areaImmediate startFlexible hoursEarly shift- ...attitude. WHAT MOVES YOU You're passionate about making sure the customer is happy - in fact it's more like an obsession for you. You'... ...and accuracy. Follow up on discrepancies as necessary and support ongoing data integrity initiatives. Investigate and resolve internal...Full timeWork at officeImmediate startFlexible hours
- ...Purpose: Assist customers in determining which products and services... ...inventory and provides customer service. Accountable for accurate... ...and advertising. Help to support and create a team environment... ...adidas’ brand values and Sales Associate competencies. Assist with...Seasonal workAfternoon shift
- ...experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in... ...hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to...Part timeHome officeFlexible hoursNight shiftAfternoon shiftEarly shift
- ...With more than 75 years of experience, customers rely on us for our broad portfolio of national... ...to delivering value and empowering our associates to grow. Our culture is built on:... ...Starts Here Key Responsibilities Fill customer orders by operating a Cherry Picker and/...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Associate, SMB. Be the first to apply!
- représentant de service Calgary, AB
- customer team member Calgary, AB
- full time customer service representative work from home Calgary, AB
- conseiller expérience client Calgary, AB
- member services representative overnight Calgary, AB
- client onboarding specialist Calgary, AB
- customer service agent Calgary, AB
- customer experience specialist Calgary, AB
- conseiller clientèle Calgary, AB
- représentant service clientèle Calgary, AB
