IT Support Technician, Information Technology

IT Support Technician

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great . Are you tech savvy, eager to start or grow your career in IT?

Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.

Professional Training: Paid-for courses to meet your career development goals.

• Diversity & Inclusion: Double your vacation time with a payout option at the end of the year!
• Monitor, maintain, and generate reports for system and backup health for multiple client sites

Check events, logs, triage &alerting technicians to critical technical issues
Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices
Check status of Managed Security client environments using monitoring tools
Basic understanding of server and network environments
Ability to support Windows operating systems
Ability to support Microsoft Office Applications including Office 365 – an asset
Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset
Basic technical training (CompTIA or Equivalent) – an asset
Basic computer troubleshooting experience
Ability to provide a great customer service experience in person and on the phone (good communication skills)
Diploma or Degree in Computer Science or Information Technology
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.