Front Desk Agent
$20.18 per hourFull-time
FAIRMONT
Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.
Starting Rate: $20.18 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.
Start date would be earlier if candidates have their own accommodations.
Job Duties Include :
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned
Qualifications
Your Skills & Qualifications :
- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees.
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Show email
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Banff, AB vacancy
$18 per hour
...Job Responsibility: The Post Hotel & Spa in Lake Louise, AB part of Banff National Park is hiring for Front Desk/Guest Services Agent! Position Overview: Guest Services Agents are the ambassadors of The Post, providing exceptional customer service from the initial reservation...SuggestedHourly payFull timeWork at officeLocal areaRelocationMonday to fridayFlexible hoursShift workDay shiftAfternoon shift$60k - $63k per year
...with heart. Stay moved. Job Description As the Assistant Front Office Manager, you are at the heart of the resort experience—... ...Oversee daily Front Office operations, including Front Desk Agents, Front Desk Supervisors and Night Auditors. Maintain a visible...SuggestedPermanent employmentFull timeContract workShift workNight shiftAccorhotel
Banff, ABmore than 2 months ago$21.31 per hour
...everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine...SuggestedHourly payPermanent employmentFull timeImmediate startShift workNight shiftDay shiftAfternoon shift- ...s largest independently-owned and operated hotel portfolio Primary Responsibilities: Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures. Ensure that...SuggestedLong term contractFull timeTemporary workFlexible hoursWeekend workAfternoon shift
Innvest
Banff, ABmore than 2 months ago $40k per year
...entertainers, and families alike. It's the perfect work/life combination.Job DescriptionAre you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at t...SuggestedFull timeCasual workAccor
Banff, AB3 days ago- .... Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the... ...up on to ensure service recovery Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster...Hourly payPermanent employmentFull timeFlexible hoursShift workNight shift
$20.18 per hour
...Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded Assist with duties within other Reservations...Hourly payPermanent employmentFull timeShift work- ...administrative duties as required. Qualifications Your Skills & Qualifications: Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service Les Clefs d’Or membership an asset, or are currently working towards membership...Hourly payPermanent employmentFull timeWork at officeLocal areaShift work
- Job Responsibility: THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company...Full timeLocal area
- Job Responsibility: Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers...Full timeInternshipWork at officeShift work
$40k per year
Company DescriptionWho We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's ...Full timeAccor
Banff, AB3 days ago$850 per week
..., and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions...Full timeTemporary workPart timeCasual workImmediate startRemote workFlexible hoursAFG Inc
Banff, ABmore than 2 months ago- ...organized lobby area while efficiently assisting guests with their luggage and other needs. As a Bell Attendant you will support the Front Desk Agents by transporting and delivering guests luggage answering their queries and sharing your knowledge of the local area. You may also...Temporary workSeasonal workLocal areaImmediate startFlexible hours
$20 per hour
...and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making... ...of seated audit work and standing guest engagement at the Front Desk. Prolonged use of hotel operating systems to complete nightly financial...Hourly payFull timeWork at officeShift workNight shiftAfternoon shift1 day per week- THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.Our company culture is built on collaboration...Full timeNight shift
InnVest Hotels
Banff, AB3 days ago - ...and learn new skills. Our Night Auditor is an integral part of our Front Office team ensuring that a smooth operation occurs at night by... ...communication skills Numerical proficiency is an asset Previous Front Desk experience is an asset. Can work a flexible schedule What...Permanent employmentFull timeSeasonal workLocal areaFlexible hoursNight shift
$26.21 per hour
...looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and... ...the Property Management System Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special...Hourly payLong term contractPermanent employmentFull timeWork at officeShift workAccorhotel
Banff, ABmore than 2 months ago$850 per week
...customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback...Full timeTemporary workPart timeCasual workRemote workFlexible hoursAFG Inc
Banff, ABmore than 2 months ago$75k - $79k per year
...improvements are sustained. All other duties as assigned Qualifications : ~ Previous experience in Royal Service Guest Services or Front Desk is an asset ~ Bachelors degree in Business Administration Finance Accounting Operations Information Systems Data Analytics...Permanent employmentFull timeContract workRemote workShift work$78k - $80k per year
...Reservations department within the NCA region, including Reservations Agents, Coordinators and the Assistant Reservations Manager, ensuring... ...and oversold dates, and partner with Revenue Management, Front Office and key stakeholders on inventory solutions, reversals and...Contract workSeasonal workRelocationFlexible hoursShift work- ... Monitor web sites to ensure content, including images and descriptions are correct and up to date. ï Ensure all Guest Services Agents are up-to-date on all local information, hotel services and the current packages, promotions and procedures. ï Continuous review/...Full timeLocal area
Innvest
Banff, ABmore than 2 months ago $25 - $27 per hour
...Looking for more than just another job? DJs Garage is hiring an Automotive Service Coordinator to join our local Banff team. This is a front-of-house role focused on customer service, scheduling, coordination, and helping keep day-to-day shop operations running smoothly....Full timeApprenticeshipLive InLocal areaMonday to fridayDiscover Banff Tours
Banff, ABmore than 2 months ago- ...impression of the guest journey. As Bell Captain, you are a visible, hands-on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confident presence and a passion for service excellence, you guide your team to deliver seamless...Permanent employmentFull timeInternshipLocal areaShift work
$27.17 per hour
...technical support at festivals' seminars and special events in all venues, as required In the absence of the Directors, serving as front-line contact for all technical issues, responding to inquiries and providing information as required. Qualifications and Educational...Hourly payFull timeContract workFlexible hoursShift workRotating shiftWeekend work1 day per week- ...into happy hour and then swooshes into dinner where the après begins. With the fire stoked high, we are ready for you to ski through the front door and tell us all about it. It’s always a bluebird day in our mid-century chalet. Want to know more? Check us out here: Chef de...Long term contractFull timeTemporary workFlexible hours
$56k - $72k per year
...to continually strengthen the Rimrock experience. Collaboration Across Rimrock Build strong partnerships across Guest Services, Front Office, Reservations, Housekeeping, Food & Beverage, Expeditions, Sales, Events, Security and hotel leadership. Act as a connector...Permanent employmentFull timeFlexible hoursShift workAfternoon shift- ...into happy hour and then swooshes into dinner where the après begins. With the fire stoked high, we are ready for you to ski through the front door and tell us all about it. It’s always a bluebird day in our mid-century chalet. Want to know more? Check us out here: The...Hourly payShift workWeekend workDay shiftAfternoon shift
- ...experiences as required Support Fitness & Wellness leadership with special projects, activations, or guest initiatives Collaborate with Front Office, Guest Services, Expeditions, Housekeeping, and Engineering teams to ensure a seamless guest journey Qualifications...Permanent employmentFull timeShift work
$22.22 per hour
...Previous luxury restaurant, fine dining or hospitality experience preferred. Previous experience as a host, maître d', guest services agent or guest relations professional is considered an asset. Previous experience with OpenTable reservations platform. Exceptional...Hourly payPermanent employmentFull timeLocal areaFlexible hoursShift workAfternoon shift- ...tequiliers — storytellers and lifelong learners who share a love for hospitality, craft and creating unforgettable experiences together, from front of house to the kitchen and behind We're not just a restaurant - we're an experience, and we're looking for talented individuals to...Flexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
