Full-Time Overnight Assistant Front Office Manager

As the Assistant Front Office Manager, you are at the heart of the resort experience—welcoming guests, setting the tone in the lobby, and ensuring every arrival, stay, and departure feels seamless and personal. You lead by example, supporting the Front Office team with a calm, confident presence and a sharp eye for detail, while ensuring service standards are consistently delivered at the highest level.
Every day brings something new, and you thrive in a fast-paced luxury environment where memorable service, genuine connection, and team culture matter.
Contract Type: Full-Time, Permanent
Front Office Operations & Guest Experience
Oversee daily Front Office operations, including Front Desk Agents, Front Desk Supervisors and Night Auditors.
Ensure consistent delivery of elevated, personalized service aligned with Rimrock standards.
Manage escalated guest concerns with empathy, discretion, and effective service recovery.
Lead scheduling, training, and performance conversations to support accountability, engagement, and career development.
Coach and develop team members, identifying future leaders and supporting growth pathways within the Front Office.
Set clear expectations and provide direct, timely feedback to maintain high performance standards.
Act as department lead in the absence of the Front Office Manager, ensuring continuity of leadership and service excellence.
Operational Excellence & Process Improvement
Drive efficiency through strong organization, attention to detail, and disciplined execution of Front Office processes.
Support the adoption of new tools, systems, and procedures to improve speed, quality, and consistency.
Collaboration & Communication
Take initiative in decision-making while remaining aligned with overall hotel strategy and brand direction.

Front Office leadership experience in a luxury or high-volume hotel environment.
Post-secondary degree or diploma in Hospitality Management or a related field.
A proactive, driven leadership style with comfort managing multiple priorities at pace.
Bonus If You Bring
~ Familiarity with Banff National Park or resort-style operations.

You take initiative naturally, manage complexity with confidence, and lead conversations with clarity and purpose.
Prolonged standing and walking throughout Front Office and lobby areas.
Occasional lifting of luggage or operational materials (up to 25lbs).
Visa Requirements: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live.