Guest Experience Manager - Housekeeping

A rewarding opportunity has emerged at Rimrock Banff, Emblems Collection, for a Guest Relations Manager to join our Guest Experience leadership team.
A reason for travelling. As Guest Relations Manager, you will bring these moments to life.
Help Rimrock remember them .
Own Rimrock's VIP & Guest Recognition program from identification and pre-arrival planning through departure.
Recognize returning guests and help build relationships that extend beyond a single stay.
Guest Intelligence
Help teams distinguish useful guest intelligence from unnecessary information.
Guest Feedback & Service Recovery
Support thoughtful and timely service recovery and ensure concerns are followed through to completion.
Build strong partnerships across Guest Services, Front Office, Reservations, Housekeeping, Food & Beverage, Expeditions, Sales, Events, Security and hotel leadership.
Participate actively in daily operational meetings, VIP planning and pre-arrival discussions.
Leadership experience within luxury or upper-upscale hospitality, ideally within Guest Relations, Guest Experience, Front Office, Concierge or Rooms.
Strong understanding of luxury hospitality and intuitive service.
Strong coaching and colleague development skills.
Ability to balance administrative responsibilities with significant time spent in guest-facing spaces.
Bonus if You Bring
Experience managing VIP, guest recognition, personalization or loyalty programs.
You can manage the details behind a complex VIP stay while ensuring none of that coordination ever feels operational to the guest. Significant standing and walking throughout the workday.
Frequent computer and administrative work related to guest profiles, VIP planning and communication.
Ability to work a flexible schedule based on guest and operational needs, including evenings, weekends and holidays.
Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live.