Experienced Service Delivery Manager
HCL Technologies Limited
Join us as a Service Delivery Manager where you will lead delivery governance and stakeholder engagement across multiple initiatives. Focus on excellence and process standardization in our organization. We need a seasoned Service Delivery Manager who excels in managing IT and digital program delivery. This role emphasizes continuous improvement through effective stakeholder communication and robust risk management. Your leadership will guide teams to achieve targets while implementing automation strategies for enhanced efficiency. Key Responsibilities:
- Coordinate with Product Engineering on capacity and roadmap alignment
- Maintain governance frameworks and structured updates
- Drive process improvement and audit compliance
- Mentor team members and plan for resource allocation
- Manage risks to ensure sustained delivery
- 12+ years in IT or Quality Engineering roles
- 5+ years in Delivery or Program Management
- Expertise in stakeholder engagement and reporting
- Strong understanding of Agile practices
- Familiarity with Jira, TestRail, and Confluence
Vacancy posted 3 days ago
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