Senior Manager, Service Management In Vancouver

Join McCarthy Tétrault as a Senior Manager of IT Service Management in Vancouver, leading impactful IT operations. Bring your 10+ years of technology experience to ensure exceptional service delivery and innovation. This position is perfect for someone looking to shape the future of IT services in a qualified environment.

In this role, you will manage the Service Desk team and direct ITIL processes to support business functions. With a strong focus on team leadership and vendor coordination, you’ll enhance operational performance across regional offices.

Key Responsibilities

• Oversee ITIL-based change and problem management
• Conduct service level assessments and improvements
• Lead communication with regional office management
• Manage service levels to meet user expectations
• Develop a robust end-user knowledge base

Requirements

• 10+ years of IT experience in a professional setting
• Proven supervisory abilities in a technical support workplace
• Familiarity with ServiceNow and queue management
• Solid organizational and leadership skills
• Ability to thrive in high-pressure situations

Shape the future of IT service management while leading teams at McCarthy Tétrault. J-18808-Ljbffr