Sales Operations Specialist (Richmond Hill)

Job Description

Within this role, the Sales Operations Specialist will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. The position will help drive patient focus through cultivating a solutions-oriented mindset and by approaching all situations with a critical and innovative mindset. Job Duties

Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives. Action requirements as outlined in department reports. Maintain individual and departmental KPI performance, including but not limited to: adhering to all response time commitments; maintaining a minimum of 98% error‑free actions; providing accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios. Support and manage product order allocation processing. Project order management as requirements are set forth by the project management team. Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests. Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area. Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end-to-end sales process. Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience. Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry. Perform other related duties and/or work as assigned. Qualifications

Post‑secondary degree/diploma required. English proficiency in speaking, reading, and writing. Minimum of 4‑5 years relevant work experience within the Customer Service or Sales Operations landscape. Ability to think creatively to innovate ideas. Strong cross‑departmental collaboration skills. Strong analytical abilities. Excellent communication skills. Demonstrates strong organizational skills. Extremely detail oriented. Motivated, results‑oriented and persistent. Proactive/takes initiative. Maintains a positive attitude and works well within a team environment. Handles stressful situations in a fast‑paced environment. Effectively prioritizes workload/time management. Excellent verbal and written communication/customer service skills. Ability to work flexible hours. Preferred: Experience with Datasweep, Salesforce, Service Cloud, CRM or SAP. Medium Microsoft Office skills required, advanced Microsoft Office skills preferred. Compensation

The anticipated starting base pay range for this full‑time position is $60,823.00 to $82,111.00 plus potential for annual bonus (subject to plan eligibility and other requirements). Equal Employment Opportunity Statement

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

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