IT System & Application Support Specialist

ABOUT US:

Founded in 1976, Startec’s unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America. Like an Everyday Maverick, our companies are driven to find a better way.

BEHAVORIAL ASSESSMENT:

All applicants must complete the Traits and Behaviors Assessment below when submitting their application. Please proceed using the link:

POSITION OVERVIEW:

Startec Corporate Services is currently searching for a IT System & Application Support Specialist to work at our Shepard office location (9423 Shepard Road SE. Calgary, Alberta T2C 4R6) .  The IT System & Application Support Specialist plays a key role in supporting employees, maintaining systems, and learning and supporting a wide range of line-of-business applications. This position offers hands-on exposure to critical business platforms, making it a strong foundation for future growth in systems, applications, or cybersecurity.

 

KEY PERFORMANCE INDICATORS (KPI):

TECHNICAL END-USER SUPPORT (Weighting 50%)

• Troubleshoot and resolve Tier 1 and Tier 2 support tickets quickly and accurately through in-person and remote channels.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Assist users with Microsoft 365 apps and Windows OS-related inquiries.
• Ensure high levels of customer satisfaction by maintaining a positive and responsive support experience.
• Deliver IT Onboarding to new employees

SYSTEM & APPLICATION ADMINISTRATION (Weighting: 30%)

• Monitor, maintain, and support Windows-based systems, Microsoft 365 suite, and core infrastructure services.
• Manage user accounts and permissions via Active Directory.
• Continuously build knowledge of both business processes, integrations, and data flows.
• Assist in IT system upgrades, patching, and rollout of new applications.
• Develop a strong understanding of all core line-of-business applications across the organization.
• Participate in On-Call Rotation

DOCUMENTATION, IT INVENTORY & ASSET MANAGEMENT (Weighting: 10%)

• Maintain up-to-date records of IT hardware, software licenses, and assets.
• Support audits and ensure accuracy of equipment and system configurations.
• Develop and maintain SOPs, technical documentation, and user guides.

SECURITY & RISK MITIGATION SUPPORT (Weighting: 10%)

• Monitor and flag potential security vulnerabilities based on current tools and advisories.
• Enforce IT security best practices across user activities and systems.
• Support endpoint protection and assist in IT risk mitigation

QUALIFICATIONS:

• Diploma in Information Technology or related field, and/or 3+ years of technical customer service experience in a mid-size environment.
• Strong problem-solving skills with curiosity to dig into how systems actually work.
• Profound working knowledge of Windows OS, Microsoft 365, and Active Directory.
• Familiarity with networking principles and basic server administration.
• Excellent communication, documentation, and problem-solving skills.
• High degree of professionalism, accountability, and a proactive attitude.

 

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.