CRM Systems and Data Specialist

Company Name

PBS Systems

Job Location

Calgary, AB (HQ)

Job Type

Full-time, Permanent

No. Of Openings

Internal Job Title

None

CRM Systems and Data Specialist

Reports To

Manager, Events and Marketing Support Services

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

The CRM Systems and Data specialist will support the day-to-day management of our CRM platforms, Pipeline and HubSpot. This role will assist in system configuration, data maintenance, reporting, and user support to help drive adoption and enhance business processes for Sales, Marketing, and Relationship Management teams. The ideal candidate is detail-oriented, proactive, and passionate about enabling teams to leverage CRM systems to their fullest potential.

Job Responsibilities

• Perform data imports/exports and assist with integrations
• Develop dashboards and reports for teams and leadership
• Facilitate user onboarding, training, and troubleshooting to drive adoption
• Create and maintain documentation, including standard operating procedures (SOPs) and best practices
• Partner with cross-functional teams to gather requirements and support system-related initiatives
• Assist in configuring CRM objects, workflows, fields, and automation rules
• Contribute to CRM enhancements, including testing and implementation activities
• Monitor system performance and escalate issues in a timely manner
• Ensure data integrity through accurate data entry, cleansing, deduplication, and enrichment

Qualifications

• High School Diploma/GED
• Experience in CRM systems, preferably HubSpot and/or Pipeline
• Demonstrated commitment to accuracy, completeness and consistency with experience maintaining clean, reliable records
• Strong analytical mindset with proficiency in MS office and reporting tools
• Ability to translate team requirements into actionable CRM solutions
• Strong interpersonal skills to foster collaboration with the ability to build trust and collaborate effectively across departments
• Excellent problem-solving skills and a proactive approach to identifying process gaps, data issues and opportunities for CRM improvement
• Ability to manage multiple priorities and maintain accuracy in a fast-paced, deadline-driven environment

What We Offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.