System Analyst, BPSS Operations

Description

Why Work Here

At ATCO people are at the heart of everything we doand that includes the systems and experiences that support our employees every this role you wont just resolve tickets; youll play a meaningful part in shaping how employees interact with our HR technology ensuring they feel supported informed and set up for success.

Youll join a collaborative team that values approachable expertise continuous learning and shared problem-solving. Whether youre helping a colleague navigate a system issue or contributing to improvements behind the scenes your work will have a visible impact on the employee experience across the organization. If you take pride in making complex systems feel simpler and more human youll find purpose and connection here.

About the Role:

As the System Analyst BPSS Operations youll be a key point of support for ATCOs HR technology users helping ensure Oracle HCM and UKG run smoothly and employees receive timely effective this 18-month opportunity youll partner with stakeholders across the business to assess troubleshoot and manage incidents and support tickets while guiding users resolving Tier 1 issues and escalating more complex matters to senior functional and technical analysts. Its an opportunity to combine technical problem-solving customer service and business process knowledge in a role that directly supports the employee experience across ATCO.

What You Get to Do:

Ticket & Problem Management
Receive and manage IT service tickets related to Oracle HCM and UKG as well as incidents through ServiceNow
Assist users in defining problem statements and update relevant information in tickets
Categorize and prioritize tickets based on urgency and impact
Assign tickets to appropriate analysts or escalate to Tier 2/3 support if necessary
Respond to technical and functional inquiries from users and key business stakeholders
Analyze trends in incidents to determine root causes and escalate critical issues
Ensure excellent customer service and approachable support for all users
Governance
Ensure all Service Requests and Incidents meet SLA thresholds
Monitor and report ticket trends via dashboards
Adhere to IT standards in all operational activities
Operational Support
Support and execute the change ticket process for operational changes (ITIL processes)
Monitor system health and critical workflows through monitoring tools and processes
Support business activities such as master data updates repeatable tickets and minor configurations
Assist in SaaS system releases (Oracle UKG Cornerstone) by supporting UAT testers
Communicate release windows to stakeholders
Create and update documentation for critical operational processes
Complete post-refresh and release activities.

What You Bring:

Post-secondary education in HR Commerce or IT
3 years of IT support experience preferably in a Tier 1 or Tier 2 systems management technical support role for HCM or Finance applications
Experience with Oracle HCM and UKG Dimensions
Hands-on technical experience with common IT systems and software (such as MS Office 365 and SharePoint)
Experience working under defined SLAs
Excellent verbal and written communication skills
Strong analytical technical and problem-solving skills
Ability to explain technology to non-IT stakeholders
Team-oriented with strong collaborative and negotiation skills
Discreet and trustworthy with confidential information
ITIL certification or equivalent work experience preferred
Experience with Jira ServiceNow and/or Cornerstone are considered assets

What We Offer:

A culture based on caring integrity agility collaboration and striving for excellence
Competitive compensation
Flex benefits
Training and mentorship programs
Charitable donation matching

Please note this is an 18-month temporary position.

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience:

IC