Senior Systems Administrator / Operations Support Specialist - Siebel CRM
Full-time
Upstaff
Senior Systems Administrator / Operations Support Specialist – Siebel CRM
Position: Systems Administrator / Operations Support Specialist – Senior
Client: Enterprise Financial Services Division
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: Ontario, Canada – OPS Office
Work Arrangement: 100% Onsite – 5 days per week
Allocation: 100%
Hours: 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch
Security Clearance: CRJMC
Position Overview
Our client is seeking a Senior Systems Administrator / Operations Support Specialist with strong Oracle Siebel CRM expertise to support, administer, maintain, and troubleshoot complex Siebel environments within a large enterprise organization.
The successful candidate will have extensive hands-on experience with Siebel Server administration, multi-tier Siebel environments, Oracle databases, Siebel integrations, performance troubleshooting, deployments, migrations, and operational support .
This role requires a highly experienced Siebel Systems Administrator who can work across Development, Test, UAT, and Production environments and provide reliable day-to-day operational and technical support.
Key Responsibilities
- Provide systems administration and operational support for enterprise Oracle Siebel CRM environments .
- Set up and maintain user access, user profiles, system configurations, backup and recovery processes, and day-to-day computer systems operations.
- Administer Siebel environments, including installation, configuration, patching, upgrades, maintenance, and environment support.
- Manage and support multi-tier Siebel environments , including Development, Test, UAT, and Production.
- Support high-availability Siebel architectures and ensure system availability and reliability.
- Administer and maintain Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE) and related infrastructure components.
- Troubleshoot Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
- Perform Siebel migrations, deployments, repository management, code promotions, repository merges, and release management activities.
- Monitor application health, system capacity, workloads, and infrastructure utilization.
- Perform log analysis and implement proactive system maintenance procedures.
- Conduct software upgrades and apply patches while ensuring operational stability.
- Monitor computer workload trends and make adjustments to optimize utilization of computer resources.
- Support integrations between Siebel CRM and external systems using EAI, REST/SOAP services, web services, and middleware technologies .
- Work with Oracle databases , including performance monitoring and SQL troubleshooting, and coordinate with database administrators as required.
- Support Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
- Develop, maintain, and troubleshoot Siebel configurations and components using Siebel Tools .
- Support Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
- Develop and troubleshoot eScript, Browser Script, Business Services, and Workflow Processes .
- Support Open UI configuration, customization, and troubleshooting.
- Develop and maintain operational procedures, technical documentation, architecture diagrams, and support runbooks.
- Coordinate with technical teams, application teams, database administrators, and other stakeholders to resolve operational issues.
- Provide customer-facing technical support and ensure requested system changes are implemented effectively.
- Participate in incident, problem, and change management activities.
- Ensure assigned work is completed within established deadlines and service expectations.
Requirements
Mandatory Technical Skills & Experience
Candidates must demonstrate the following:
Oracle Siebel CRM Administration – Mandatory
- Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
- Demonstrated experience with Siebel Server administration , including:
- Installation
- Configuration
- Patching
- Upgrades
- Environment maintenance
- Extensive experience managing multi-tier Siebel environments , including:
- Development
- Test
- UAT
- Production
- Experience supporting high-availability Siebel architectures .
- Experience troubleshooting:
- Siebel performance issues
- Server bottlenecks
- Component failures
- Enterprise synchronization issues
- Application outages
- Proven experience administering:
- Siebel Gateway
- Siebel Enterprise Server
- Siebel Web Server Extension (SWSE)
- Related Siebel infrastructure components
- Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
Oracle Database – Mandatory
- Working experience with Oracle databases .
- Experience with Oracle database:
- Performance monitoring
- SQL troubleshooting
- Coordination with Database Administrators (DBAs)
Siebel Integration – Mandatory
- Experience supporting integrations between Siebel CRM and external systems .
- Hands-on experience with:
- Siebel EAI
- Integration Objects
- XML
- Web Services
- REST
- SOAP
- Middleware platforms
- Data migration utilities
Siebel Development & Configuration Experience
The successful candidate should also have hands-on experience with:
- Siebel Tools
- Repository development
- Configuration management
- Business Components
- Business Objects
- Applets
- Views
- Workflows
- Assignment Manager
- Runtime Events
- eScript
- Browser Script
- Business Services
- Workflow Processes
- Siebel EAI
- Integration Objects
- XML
- Web Services
- Data migration utilities
- Open UI configuration, customization, and troubleshooting
- Code promotions
- Repository merges
- Deployment activities across environments
General Systems Administration Skills
Experience with the following areas is required or highly relevant:
- User access and user profile administration
- Backup and recovery
- Day-to-day systems operations
- Operating systems
- Hardware platforms
- Information retrieval packages
- Communications protocols
- Middleware and gateways
- REST APIs
- Scripting, including Python, PowerShell, and/or Batch
- Distributed and networked systems
- Software upgrades and patch management
- System monitoring and performance optimization
IT Service Management
- Knowledge of ITIL-based service management processes .
- Experience with:
- Incident management
- Problem management
- Change management
- Operational support
- Experience developing and maintaining:
- Operational procedures
- Technical documentation
- Architecture diagrams
- Support runbooks
Communication & Soft Skills
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills.
- Strong interpersonal and collaboration skills.
- Ability to explain technical Application Support concepts in non-technical language .
- Strong customer-service orientation.
- Ability to work effectively as part of a technical team.
- Demonstrated track record of meeting deadlines and completing assigned deliverables.
Public Sector / Additional Experience
- Prior Ontario Public Service (OPS) or other public-sector experience is considered an asset.
- Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
- Awareness of emerging IT trends.
- Experience with one or more programming languages.
- Experience with distributed and networked systems.
Critical Must-Have Requirements
For consideration, candidates should clearly demonstrate:
- 7+ years of Oracle Siebel CRM administration/support experience in large enterprise environments.
- Siebel Server administration , including installation, configuration, patching, upgrades, and maintenance.
- Experience managing Development, Test, UAT, and Production Siebel environments .
- Experience supporting high-availability Siebel architectures .
- Strong troubleshooting experience with Siebel performance, server bottlenecks, component failures, synchronization issues, and outages.
- Administration experience with Siebel Gateway, Siebel Enterprise Server, and SWSE .
- Experience with application monitoring, capacity planning, log analysis, and proactive maintenance.
- Oracle database experience, including performance monitoring and SQL troubleshooting.
- Siebel integration experience using EAI, Integration Objects, XML, Web Services, REST/SOAP, and middleware .
- Experience with Siebel migrations, deployments, repository management, code promotions, repository merges, and release activities .
- Experience with Siebel Tools and Siebel configuration/development components .
- Ability to work 100% onsite in the designated Ontario OPS office, Monday to Friday .
- Ability to meet the required CRJMC security clearance requirements.
Vacancy posted 6 hours ago
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