Application Support Specialist - Senior
Full-time
Itprofound Inc.
We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:
Job Details:
Job ID: RQ11184 - Application Support Specialist - Senior
Client : Health Services Cluster
Location : 56 Wellesley Street West, Toronto, Ontario
Duration: 1 year + Extension
Type: Onsite
Job Description:
MUST HAVES:
Salesforce & SaaS Platform Knowledge
o Experience supporting Salesforce-based applications
o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries
 Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations
Identity & Access Management
Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
Hardware authentication token (FIDO2) lifecycle management
Vacancy posted more than 2 months ago
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