intermediate systems administrator/operations support specialist.

We are seeking an Intermediate Systems Administrator/Operations Support Specialist to manage, maintain, and troubleshoot audio-visual (AV) and video conferencing infrastructure while delivering high-quality incident management and operational support. In this role, you will be responsible for resolving technical issues across hardware and software platforms, supporting end-user onboarding, liaising with third-party vendors, and maintaining system inventory within a CMDB. Working within an ITIL/ITSM framework, you will create documentation, build operational dashboards, and ensure optimal system reliability across cross-functional environment touchpoints.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 5-month contract.

Advantages
Hands-On AV Tech Scope: Work with industry-standard control systems (Crestron, Extron) and leading video conferencing software.

Core ITIL Practice: Apply structured ITIL incident, change, and CMDB management methodologies in a live operational environment.

Multi-Platform Exposure: Gain diverse technical experience supporting multi-OS endpoint ecosystems and network-based AV hardware.

Dedicated Onsite Synergy: Collaborate directly with technical leads, end-users, and vendor partners in a structured, 5-day onsite workspace.

Responsibilities
Provide tier-2 technical support and troubleshooting for AV hardware, control systems, telecommunications, and video conferencing platforms across multiple operating systems (Windows, macOS, iOS, Android).

Respond to and resolve technical incidents using ITIL/ITSM standards, maintaining accurate records, updates, and CMDB inventory data.

Support external users, legal counsel, and remote participants with technical orientation, device setup, and software navigation on platforms such as Microsoft Teams, Zoom, and Cisco Webex.

Liaise with third-party vendor representatives for equipment repairs, hardware maintenance, software upgrades, and service performance monitoring.

Create and update user manuals, technical training documentation, system logs, and operational process improvements.

Generate daily operational reports and maintain status dashboards to track system performance, open incidents, and project tasks.

Perform system testing, document test results, and support the implementation and validation of new hardware or software technologies.

Monitor signal flows, connectivity (HDMI, USB, network-based AV), and basic VoIP/PBX configurations to ensure smooth daily operations.

Qualifications
Audio-Visual & Video Conferencing: Minimum 2 years of hands-on experience supporting, maintaining, and troubleshooting AV and video conferencing hardware and software platforms (Strictly Required).

Incident Management & ITIL Frameworks: Minimum 2 years of experience in incident management with strong working knowledge of ITIL/ITSM frameworks, standards, and CMDB inventory processes (Strictly Required).

Reporting & Dashboards: Minimum 1 year of experience creating operational documentation, tracking system logs, and building dashboards/reports (Strictly Required).

Communication & User Support: Excellent verbal and written communication skills with a proven ability to explain technical concepts to non-technical users (Strictly Required).

Technical Hardware & Networking Knowledge: Practical understanding of AV control processors, signal flow, microphones, cameras, and basic network fundamentals (TCP/IP, LAN/WAN bandwidth).

Summary
If you're interested in the "Intermediate Systems Administrator/Operations Support Specialist" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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