Entity Program Administrator

Job Responsibility: Department VER Development and Alumni Relations Salary range $51,821.52 to $70,382.74 Hours per week 35 Grade 8 Posted date Closing date June 14, 2024 Position Type Full Time - Operating Funded

Description

This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is hybrid with a mix of remote and in-person work at Enterprise Square.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to more than 14,000 faculty and staff, over 40,000 students and 260,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for Information Services

The goal of Information Services is to provide exceptional Advancement systems support, business process management and design, automated reporting solutions and data delivery for the Development and Alumni offices within External Relations. Information Services supports the strategic planning and operational effectiveness of all alumni relations functions as well as key fundraising programs including the annual fund, major gift and planned giving, alumni engagement programs, prospect management and research as well as major fundraising campaigns.

Position

The Entity Systems Administrator is responsible for creating web pages for all event registration (including complex events like the University's flagship event U of A Days) and online giving forms. This includes coordinating with the users who requested the form(s) to ensure the form's accuracy as well as troubleshooting any issues related to the form's content and function i.e., ensuring the web links for the event or online form function correctly, processing ad hoc request from users for adding or removing attendees from events. The Entity Systems Administrator is also responsible for creating end user reports related to event attendance, online giving metrics etc.

The Entity Systems Administrator oversees the interfacing of all data between the SaaS system and External Relations Advancement ERP system. The Administrator monitors/manages transactions made through Moneris, and completes financial reconciliations/reports which are delivered to Financial Services.

Duties

• Responds to all help desk tickets related to event management and online giving
• Creates and maintains event web pages, templates and online giving forms.
• Collaborates with External Relations departments and faculties to produce the most effective forms and maximize system utilization
• Manages event creation requests and a scheduling process to ensure alumni and donors are contacted appropriately and in a respectful manner according to External Relations standards.
• Responsible for prioritizing and actioning service requests and incidents in order to maintain compliance with established service levels and timelines
• Provides stakeholders (External Relations departments) with analytical reporting services both during and after events
• Trains staff on using the Events and Online Giving system (AlumnIQ)

Minimum Qualifications

• A minimum of 3 years working with CRM and/or Events Management and Online Giving Systems.
• Experience setting and managing multiple priorities and supporting multiple projects under tight deadlines.
• Demonstrated experience working and making decisions independently with little supervision and progressive experience collaborating in a team setting.
• Strong interpersonal and communication skills with the experience to act as a vendor liaison, and work closely with upper management.
• Demonstrated experience presenting and communicating complex technical material to non-technical people.
• Proven experience working with a variety of user communities.

Preferred Qualifications

• A post-secondary undergraduate degree in Computing Science or a related area is preferred
• Knowledge and understanding of broad business processes and how they interconnect.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.

Note: This opportunity will be available until midnight June 14, 2024, Edmonton, Alberta local time.