Program Assurance Officer

Rewarding careers are built here   

The Safety Codes Council (the Council) is a leader in Alberta’s structural and technical safety system. What we do matters – our work helps make the province safer, supports healthy communities, and contributes to lasting economic growth and prosperity. As an independent regulatory agency, the Council is responsible for helping ensure that Alberta’s structures and equipment are safe, accessible, and resilient. What sets us apart isn’t just the impact of our work – it’s how we do it. Our people are trusted professionals who value sound judgment, learning, and integrity. We’ve built a collaborative, service‑oriented culture where work is meaningful and where people are supported to grow, contribute, and do their best work.   

About the role 

We're looking for a Program Assurance Officer to join our Alberta Safety Codes Authority (ASCA) team and help strengthen how safety codes services are delivered across Alberta. In this role, you'll evaluate program and agency performance, identify trends and risks, and provide recommendations that improve service delivery and customer experience.

If you’re proactive, service-minded, and motivated by work that makes a real impact on public safety, we'd love to hear from you!

How This Role Supports the Council 

• Strengthens program effectiveness by evaluating performance, identifying risks and trends, and recommending improvements.


• Supports accountability and service excellence through compliance monitoring and analysis.


• Enhances customer experience and service quality by promoting continuous improvement and process optimization.


• Fosters consistency and collaboration across Alberta’s safety codes system through strong stakeholder partnerships.

What You'll Do  

• Evaluate program, agency, and service delivery performance to identify risks, trends, and opportunities for improvement.


• Analyze compliance results and performance data to maintain regulatory effectiveness and support informed decision-making.


• Interpret legislation, regulations, and program requirements to promote consistent application across the safety codes system.


• Provide guidance on permit-related matters, compliance requirements, and service delivery standards.


• Develop reports, performance measures, and insights to support program monitoring and continuous improvement.


• Build awareness of program requirements through stakeholder engagement, knowledge sharing, and collaboration.


• Respond to inquiries, escalations, and emerging issues with a customer-focused approach.


• Identify potential risks and opportunities to improve processes, enhance customer experience, and strengthen program effectiveness.


• Collaborate with internal teams and external partners to support consistent, accountable, and high-quality service delivery.

What You Bring  

Education 

• Post-secondary degree in business, public administration, occupational health and safety, or a related field. Equivalent combinations of education and experience will be considered.


• Familiarity with project management principles.

Experience 

• At least 2 years of progressively responsible experience in a similar role.


• Experience in program delivery, client inquiry resolution, and process improvement


• Experience analyzing and synthesizing data to support decision-making and reporting


• Proficiency with Microsoft 365 tools to support collaboration, document management, program coordination, and workflow efficiency


• Strong digital literacy, including the use of generative AI tools

Assets (nice to have)

• Experience reviewing or approving safety codes permits


• Experience with compliance monitoring and enforcement practices


• Knowledge of Alberta’s safety codes system, including legislation, regulations, and processes

Attributes That Matter Here 

We’re looking for someone who has:  

• Exceptional communication and relationship-building skills.


• Sound judgment, integrity, and professionalism.


• Strong analytical and critical-thinking abilities.


• Adaptability and resilience in a dynamic environment.


• A strong attention to detail and commitment to quality.


• Digital proficiency and confidence leveraging technology to improve outcomes.


• Initiative, curiosity, and a commitment to continuous learning.


• A valid Class 5 Driver’s Licence and the ability to travel occasionally.

Why Safety Codes Council?

You’ll find meaningful work in a collaborative, service‑oriented environment that values curiosity, integrity, and learning. In this role, you will be contributing to systems that support the Council's operations and help teams perform their work effectively every day. 

Along with purpose‑driven work, we offer a competitive total rewards package that supports well‑being, growth, and balance, including:  

• Competitive salary, commensurate with education and demonstrated experience 


• Starting three weeks of vacation, plus personal days  


• 100% employer‑paid health and dental premiums  


• A health and lifestyle spending account  


• Professional development support  


• A flexible, employer‑matched retirement savings plan  


• A full‑time work week of 36.25 hours (Monday–Friday)  


• You’ll also benefit from a  hybrid work environment  that supports focus, collaboration, and flexibility.  

By joining the Council, you will be part of a purpose-driven organization where your work helps ensure systems are reliable and effective for those who depend on them. We support our people with meaningful projects, a trusting and supportive culture, and opportunities to grow their careers while making a tangible impact. If this sounds like a great fit for you, we’d love to hear from you!