Claims Assistant

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

We are looking for a Claims Assistant to join our Accident Benefits team. Reporting to the Team Leader, this role is responsible for processing invoices accurately and on time, ensuring proper labeling and accurate data entry.

What to Expect

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
• Completing Operational Risk Events for late payments
• Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted
• Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
Other general duties as assigned

What You Bring

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
Strong written and verbal communication skills

Salary Range: $45,000-$70,900

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting View email address on ca.snapjobsearch.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid