Bilingual Learning Specialist

Job Responsibility: TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. We are a team of self-starters with engaging and diverse leadership style. We have solid influencing and facilitation skills and will quickly develop relationships across the organization while building collaborative and innovative work culture. We like to learn from both success and failure, and we are comfortable to lead and work through change and ambiguity. The Learning Specialist role is an entry level position into the Learning and Performance team. The Learning Specialist works collaboratively and under the guidance of the Manager, Learning Facilitators and internal clients to design, deliver, maintain and evaluate training programs or modules. As a Bilingual Learning Specialist:

• You will conduct needs assessment / front-end analysis in collaboration with stakeholders to determine learning and performance gaps.

• Develop learning objectives based on learning and performance gaps.

• Determine best learning solutions (non-training or training) based on learning and performance gaps.

• Deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended learning.

• Lead and manage learners in a mature, professional learning environment.

• Evaluate learner application of skills and knowledge through observation, benchmarking and testing, to assess comprehension and adoption of knowledge to ensure successful job readiness transition

• Collaborate with colleagues and program stakeholders to design and implement learning solutions & reinforcement tools that align business needs with training objectives.

• Coordinate administrative functions necessary to deliver and document training programs (i.e. training schedules, communication, training reports, lessons learned, etc.)

• Maintain training materials to ensure documentation is current and relevant given product & market changes and evolution.

• Recommend and implement enhancements to learning solutions to ensure constant improvements

Qualifications:

• Bachelor's degree in education, communications, instructional design, instructional technology, learning and development and/or related field required.
• Bilingual (English/French) required
• Experience with designing and developing training curriculum with multiple delivery methods, including instructor led, web based, audio and video.
• Knowledge of current trends and practices relating to Learning and Performance (i.e.. gamification, social learning, micro learning).
• Knowledge of Learning Management Systems or other database management systems.
• Knowledge of multimedia authoring tools would be an asset.
• Lean Six Sigma training is an asset.
• Design thinking training is an asset.
• Project Management skills preferred.

Why Join TELUS Health:

• Benefit plan tailored to your individual or family needs from day one
• Generous paid time off policy for vacation, wellbeing, and professional development
• Career growth opportunities
• Pension plan with 100% company matching
• One volunteering day/year to support a cause important to you
• Work culture promoting diversity, equity, inclusion, and access to quality care

A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.