Bilingual Insurance Administrator

Job Responsibility: Bilingual Insurance Administrator

As an Insurance Administrator, you can expect to work collaboratively with a team on validation for acceptance insurance documents, update the insurance policy details and managing the administration of insurance policy cancellations and claims. You will be ensuring that all policy documentation is accurately completed based on the set acceptance criteria, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of validations and updates while meeting customer expected turnaround-timing commitments.

Find out more here about how you can unleash your full potential at DLL

Day to Day

This position is responsible for supporting the Portfolio Services Department in insurance administrative responsibilities. This is a hybrid position and requires customer contact.

• Respond to insurance inquiries and resolve insurance issues.
• Verify proof of insurance, update customer data base, and manage internal and external claims.
• Monitor the portfolio ensuring that our insurance requirements are being met, contacting customers for proper documentation when necessary.
• Placing customers on our forced placed insurance program when necessary.
• Ensure that the team goals are met including turnaround time.
• Ensure liability insurance is obtained from end users on identified risk portfolios.
• Open and process all insurance correspondence (mail, email and faxes) which includes, identifying the specific contracts, review correspondence; enter all pertinent insurance information into database
• Communicate with agents, customers and dealers/vendor as required to resolve insurance coverage issues.
• Record and review all insurance cancellation requests and pursue contract to ensure our interests are secured by renewed insurance policy or placement of account on our insurance program
• Issue insurance credits as necessary
• Ensure turnaround time is met, advise Manager if it is in jeopardy.
• Participate in department and cross-functional initiatives
• Other duties (general office) as required

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment
• Check this link to an overview of all benefits in your region.

Essentials

• Post-Secondary education or relevant experience a requirement
• Bilingual (French) required.
• Customer service experience an asset
• 1-3 years of insurance and/or leasing experience an asset
• Having worked in an Operations function with leasing or financing industry experience considered an asset
• Proficient in MS - Word & Excel and Outlook
• Strong attention to detail and excellent keying data entry skills ? Excellent planning & organizational skills
• Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
• Solid team player with the ability to work in a very demanding, fast-paced environment
• Must be self-directed, decisive and goal oriented
• Comfortable working independently in an empowered work environment with established goals/expected results and limited step-by-step direction.
• Excellent problem-solving skills along with logical thinking
• Excellent verbal and written communication skills
• Effective interpersonal & relationship building skills
• Ability to work in a very fast-paced environment with an ability to embrace and champion change
• Capable of driving growth capacity by continuously looking for better ways to improve processes
• Strong organizational and planning skills
• Ability to work from home remotely/independently and in a virtual team environment (in office requirement of 2 days/week)

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$42,915 - $64,373

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: April 3, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• DLL's referral program applies
• #LI-AK1
• For more information, please contact our Talent acquisition partner April Kim via View email address on ca.edajobs.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Job Reference: DLLCA00950