Customer Experience & Business Development Representative

Job Title: Customer Experience & Business Development Representative
Department: Sales & Customer Service
Reports To: Managing Director
Salary: $50,000 – $55,000

About the Client

Our client is a well-established manufacturing company in the building materials and sheet metal industry , specializing in producing high-quality metal products used in construction projects. They supply contractors, homebuilders, and distributors with reliable, custom-fabricated solutions that support residential, commercial, and industrial builds.

The company is known for its strong reputation in the industry, commitment to quality, and long-standing customer relationships across the construction and building supply sector.

We are seeking a high-energy, sales-driven Customer Experience & Business Development Representative who excels at both customer service and business development .

This role is ideal for an energetic, motivated, and well-spoken individual who enjoys building relationships, supporting customers, and actively driving new business opportunities. You will play a key role in maintaining strong customer satisfaction while growing the company’s client base within the construction and building materials industry.

This is an excellent opportunity for someone looking to grow into an external sales or account management career path.

Key Responsibilities

Customer Experience & Order Management

• Act as the primary point of contact for customer inquiries
• Process orders, quotes, returns, and exchanges accurately and efficiently
• Provide product recommendations based on customer requirements
• Ensure timely communication and proactive follow-ups
• Maintain high service standards to support customer retention
• Resolve customer concerns in a professional and timely manner

Business Development & Lead Generation

• Identify and target potential clients including contractors, homebuilders, and distributors
• Conduct outbound outreach via phone, email, and networking
• Generate, qualify, and nurture leads to build a strong sales pipeline
• Schedule and support initial discovery conversations
• Execute lead generation initiatives in collaboration with leadership
• Track all activities and opportunities using CRM tools

Sales Support & Process Execution

• Prepare and follow up on quotes to support conversion opportunities
• Maintain accurate customer and sales data within CRM/ERP systems
• Support pricing updates, promotions, and product campaigns
• Identify upselling and cross-selling opportunities
• Contribute to improving sales processes and operational workflows

Collaboration & Growth Contribution

• Work closely with leadership on growth and sales initiatives
• Participate in ongoing training, coaching, and development sessions
• Share ideas to enhance customer experience and sales performance
• Contribute to a positive, high-energy, and performance-driven team culture

Qualifications

• 1–3 years of experience in customer service, sales, or a client-facing role
• Post-secondary education in Business, Sales, Marketing, or related field is an asset
• Strong communication, presentation, and interpersonal skills
• Comfortable with outbound calling and initiating conversations
• Ability to multitask in a fast-paced environment
• Basic experience with CRM systems
• Strong organizational and follow-up skills

Ideal Candidate Profile

• High-energy, positive, and highly motivated
• Strong sales-driven mindset with a passion for business growth
• Comfortable balancing customer service and sales responsibilities
• Resilient and able to handle rejection professionally
• Self-motivated, coachable, and eager to learn
• Goal-oriented with a strong work ethic
• Team player with a growth mindset and long-term career ambition in sales.