Project Manager / Scrum Master (Toronto)

What is the Opportunity?

The Global Payments Technology (GPT) Team is seeking a Project Manager / Scrum Master to join our dynamic team. This is an exciting junior to intermediate-level role where you will combine Agile delivery leadership with portfolio management and analytics responsibilities. You will collaborate with delivery teams, vendors, and product owners on strategic initiatives in Payments while supporting portfolio planning, financial tracking and leveraging cutting‑edge AI tools to enhance project delivery excellence.

GPT provides services to Canadian and U.S. banking, global transaction banking, capital markets, Caribbean banking, wealth management, investor services and internal functions such as fraud and AML. The group supports SWIFT and high‑value wire payments and supporting capabilities.

What will you do?

• Lead small to medium‑sized delivery teams through Agile practices and continuous delivery concepts.
• Establish and maintain effective project routines, facilitate and plan ceremonies in line with the Agile Management Framework (AMF).
• Display leadership skills through stakeholder management, dependencies management (internal and external) and informative quality presentations.
• Facilitate agile ceremonies, sprint planning, retrospectives and reporting.
• Deliver timely and accurate portfolio reporting and analytics, summarizing findings and communicating to stakeholders.
• Support annual and quarterly financial forecasting activities, ensuring accurate reporting of budgets, baselines, actuals and benefits.
• Contribute to portfolio‑level resource capacity planning and transit tracking.
• Monitor and control project costs through forecasting, tracking actuals versus baseline and maintaining financial data quality in enterprise reporting systems (MIS, Planview).
• Identify financial issues requiring escalation to leadership.
• Support vendor management, including SOW billing and accrual processes.
• Use scheduling and estimating tools (burndown charts, project plans, roadmaps) to estimate and sequence project tasks, milestones and deliverables.
• Proactively identify and manage risks and issues with mitigation plans.
• Ensure clear, concise and timely communication for portfolio status reporting.
• Improve current project management and portfolio reporting practices to enhance value‑added processes.
• Simplify reporting, tracking and monitoring by automating end‑to‑end PM processes where possible.
• Leverage AI tools and technologies to enhance project delivery efficiency, automate reporting, generate insights from portfolio data and optimise decision‑making.
• Utilise generative AI assistants for documentation creation, meeting summaries, risk analysis and stakeholder communications.
• Apply AI‑powered analytics tools to identify trends, predict project risks and provide data‑driven recommendations.

What do you need to succeed?

• University degree or relevant IT experience.
• 2‑4 years of experience working with technology projects using Agile.
• Excellent organisational skills with a strong collaborative and supportive attitude.
• Excellent presentation and stakeholder communication skills.
• Experience working with RBC internal portfolio financial tracking and management tools (MIS, Planview, Confluence, JIRA).
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word) for analysis and reporting.
• Robust financial management skills: ability to contribute to annual and quarterly planning cycles, financial monitoring, tracking, and cost estimation.
• Experience using or willingness to learn AI‑powered tools for project management, data analysis and process automation.
• Demonstrated ability to leverage technology to drive efficiency and innovation in project delivery.

Nice‑to‑have

• 2+ years of agile delivery/transformation and scrum master experience.
• PMP, CSM, SAFe certifications.
• Creativity to go beyond current tools and processes to deliver the best solution to the problem.
• Vendor management and SOW management experience.
• Experience with AI applications in project management, portfolio analytics or process automation.
• Familiarity with AI‑powered tools such as Copilot, ChatGPT or other AI platforms for professional productivity.

What's in it for you?

We thrive on the challenge to be our best, embrace progressive thinking to keep growing, and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Benefits include an opportunity to deepen portfolio delivery expertise, establish a network of contacts across all lines of business, become an enabler for team delivery transformation and AI‑driven innovation, work with great and supportive project delivery teams, exposure to cutting‑edge technologies and AI applications in enterprise project management and professional development opportunities in both Agile methodologies and emerging technologies.

Job Skills

• Active learning
• AI concepts
• Artificial intelligence software
• Atlassian Confluence
• Atlassian JIRA
• Customer service
• Decision making
• Detail‑oriented
• Effectiveness measurement
• Generative AI
• Microsoft Excel
• Operational delivery
• People management
• Performance management (PM)
• Resource management
• System applications

Additional Job Details

Address: 180 Wellington St, Toronto, Ontario, Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026‑06‑10

Application Deadline: 2026‑07‑06 (applications accepted until 11:59 PM the day prior to the application deadline)

Equal Opportunity Statement

RBC is guided by the shared values of Client First, Integrity, Collaboration, Respect and Excellence and aims to foster an inclusive workplace where diversity of perspectives is valued. RBC provides equal employment opportunities to individuals regardless of race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status.

Application Process

RBC is currently inviting candidates to apply for this vacancy. Qualified applicants may be contacted to review their resume in more detail.