Automotive Parts Advisor

DRIVING POSSIBILITIES.

Position: Parts Advisor

Employment Status: Full-Time

Dealership: NewRoads Automotive Group, a division of OpenRoad Auto Group

Department: Parts

Compensation: $44,000-$48,000/year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country ( representing 23 brands across 44 locations ) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Handle parts requirements of customers through counter service and sales;
• Prepare detailed invoices and customer statements;
• Supplying parts quotes and sales to service, internal, retail, and wholesale clients;
• Assist with shipping as necessary;
• Supply service technicians with parts ordered through parts requisition forms;
• Answer phone calls on an ongoing basis;
• Maintain the inventory and cleanliness of the Parts Department;
• Verify receiving shipments by checking order against the packing list;
• Assist in keeping parts clean and shelf section area stocked and orderly;
• Follow-up on shortages and expedite through reporting to Parts Manager;
• Ensure accuracy in all transactions, inventory, and procedures;
• Work in partnership with department managers and employees to maximize store sales and in-store presence;
• When necessary, help in the delivery of parts to clients;
• Personal Protective Equipment (safety glasses and safety shoes) to be worn at all times when necessary;
• Performs other duties as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Auto industry experience
• Knowledge of PBS is considered an asset
• Minimum 2-year telephone-based customer service experience.
• Possess exceptionally strong telephone communications skills.
• To be a dealership/brand advocate promoting extraordinary customer service.
• Must be detail-oriented, thorough, and able to work independently.
• Is knowledgeable about dealership operations.
• Flexibility and adaptability.
• The desire for continuous professional growth and improvement.
• Problem-solving.
• Ability to work effectively and congenially with others in the department and the dealership.
• Ability and aptitude to establish rapport with customers over the telephone.

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

This job posting is  intended to identify qualified candidates for potential future opportunities as business needs arise.  We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.