Mail Services Specialist

Southlake Ford Lincoln is looking for a Internal Service Advisor.
The Internal Service Advisor is responsible for ensuing the New and Used Car work orders are written and closed properly ensuring proper billing, tech hours and operation codes are used. Provide front-line customer service for the Service and Sales Department.
Work with Sales and Service staff to address their questions or concerns.
Coordinate with service technicians, detailers and Sales team to ensure timely and accurate completion of vehicle deliveries.
Ensure high standards of satisfaction by addressing and resolving concerns and complaints promptly and professionally.
Ensure compliance with all safety and environmental regulations.
Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Minimum high school diploma or equivalent, Post-secondary education is preferred.
Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred.
Strong automotive knowledge and understanding of vehicle systems and repairs is an asset.
Proficient in using automotive service software and other relevant computer applications.
Knowledge of PBS an asset.
Southlake Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. If you require accommodation during any stage of the recruitment process, please let us know.