People Operations Coordinator

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

The People Operations Coordinator plays a central role in delivering a seamless and impactful employee experience across the employee lifecycle. From coordinating onboarding and maintaining employee data to supporting key initiatives and process improvements, you’ll help create consistent, scalable experiences that keep our People programs running smoothly.

This role is ideal for someone early in their career who is organized, detail-oriented, and eager to build a career in People Operations. We’re looking for someone who takes ownership of their work, approaches challenges with curiosity and humility, and is motivated to learn and grow. We don’t expect you to have experience in every aspect of the role. Through mentorship, coaching, and hands-on experience, you’ll have the opportunity to develop your skills alongside a team that values growth and development.

This position reports to the Sr. Manager, People Operations. You’ll work closely with the People Operations Specialist, who will provide day-to-day guidance across core People Operations processes, and collaborate with HR Business Partners, Talent Acquisition, IT, and Finance to deliver an exceptional employee experience and support the business’s continued growth.

What You'll Do Here:

Employee Lifecycle Coordination

• Coordinate pre-onboarding activities for a high volume of new hires, ensuring a 1-business-day service level for People team communications.
• Process background checks, create employee profiles in the HRIS, and ensure that all required documentation is complete before each employee’s start date.
• Support onboarding, employee changes, leaves of absence, and offboarding by preparing documentation, updating systems, and coordinating required workflows.
• Prepare employment verification, travel verification, and other standard employee letters.
• Respond to routine employee inquiries and escalate more complex matters to the appropriate People team member.

HR Systems & Data Administration

• Maintain accurate employee records and complete HRIS updates throughout the employee lifecycle.
• Perform regular audits to ensure employee data is complete, accurate, and up to date.
• Maintain organized, accurate People team documentation in Google Drive, aligned with document retention standards.
• Support reporting and data requests by maintaining clean and reliable People data.

Operational Excellence

• Maintain People Operations templates, checklists, trackers, process documentation, and knowledge resources.
• Maintain the company holiday calendar and coordinate related employee communications and Slack automations.
• Coordinate employee wellness and engagement programs, including fitness challenges, communications, participation tracking, and rewards.
• Provide administrative and coordination support for People programs and annual processes, including performance reviews, engagement initiatives, policy acknowledgements, and compliance activities.
• Support continuous improvement efforts by documenting workflows, identifying recurring challenges, and providing feedback on opportunities to improve efficiency and employee experience.
• Provide administrative and coordination support for People Operations projects and initiatives.

Cross-Functional Partnership

• Work closely with the People Operations Specialist, HR Business Partners, Talent Acquisition, Finance, and IT to support the seamless execution of People processes.
• Build positive working relationships by providing responsive, reliable, and collaborative support.

You'll Need To Have:

• 1+ years of professional experience, including internships or co-op placements. Experience in HR, operations, administration, or another detail-oriented environment is considered an asset.
• Postsecondary education in HR, Business, Psychology, or a related field is preferred.
• Exceptional attention to detail with a strong commitment to accuracy and quality.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• High level of integrity and discretion when handling confidential information.
• Proactive and resourceful, with a willingness to identify problems, explore solutions, and take ownership of work.
• Demonstrates good judgment, knows when to ask questions or seek support, and takes accountability for mistakes.
• Curious, receptive to feedback, and motivated to continuously learn and develop.
• Strong written and verbal communication skills with the ability to build positive working relationships across teams.
• Comfortable learning new technology and navigating multiple systems.
• Experience using AI tools such as ChatGPT or Gemini to research, problem solve, and improve efficiency, with the judgment to critically evaluate, validate, and refine outputs.
• Experience with Google Workspace and HRIS platforms is considered an asset. Experience with HiBob is a bonus, but not required.

This role has an annual salary range of $50,000 to $65,000 . 

This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.

Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

Compensation Philosophy:

At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.

Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.

AI in Recruitment:

Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates – our hiring teams make all hiring decisions. AI note-taking tools may be used during interviews.

DEI Commitment:

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.