Payroll Officer

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise – Makes Work Life Better™ – reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Payroll Officer is responsible for the administration of clients’ payroll processing. Our outsourced environment provides opportunities to deliver payroll services to clients with a team‑based approach, offering diversity, learning opportunities and long‑term career options that cannot be found in in‑house payroll roles. This is an ideal next step for an experienced payroll officer looking to broaden their skillset and capabilities.

What You’ll Get To Do

• Adhere to all Information Security Standards Policies and Procedures
• Abide by Dayforce’s Code of Conduct, Values and Policies and Procedures
• Maintain personal data and customer support databases to ensure systems reflect current information
• Provide accurate and timely payroll services including:
• End of period payroll reconciliation & reporting
• Single Touch Payroll reconciliation and lodgement including final STP events
• Answer incoming telephone calls, log requests and assist with customer queries
• Attend team meetings and provide feedback and input on operational issues
• Participates in team learning and information sharing
• Meet all payroll deadlines as specified and agreed by Dayforce and Client
• End‑to‑end payroll processing as directed, ensuring compliance regarding legislative requirements
• Conducts analysis, problem solving and testing as appropriate/required for effective payroll delivery
• Provide accurate and timely first round reconciliation of payroll processes including main pays and off‑cycle payments including Superannuation, Tax and Payroll Tax where applicable.
• Provides assistance and support for queries from the client in payroll and use of aPay (Ascender Pay) Web Self Service.
• Provides assistance with the delivery of information to meet client report requirements via ad hoc reporting

Skills And Experience We Value

• 2+ years' end‑to‑end payroll processing experience in busy environment
• Experience with aPay (Ascender Pay) is a strong advantage but not mandatory – system training provided
• Track record of successful delivery of timely and accurate Payroll services
• Experience with complex payroll calculations e.g., terminations/redundancies
• Strong knowledge and up to date awareness of payroll legislation and awards
• Excellent customer service – previous experience working in an outsourcing environment highly regarded but not required
• Strong analytical skills and intermediate Excel skills
• Excellent verbal and written communication skills

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.