Senior Technical Product Manager

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

At Bell, tech product managers like you lead products that impact how our customers connect, work, learn and play. As a member of this multi‑skilled team, you will partner with other like‑minded professionals to lead exceptional customer experiences through cost‑effective project delivery.

You’ll accelerate the pace of development, manage innovative and emerging product lines, drive product lifecycle management, use case development, business adoption, and more. You’ll bring the unique, best‑in‑class competitive benchmarking, analysis and business planning perspectives to the team that only you can offer.

Summary

We are seeking a seasoned and strategic Senior Technical Product Manager to lead the vision, roadmap, and execution for our end‑to‑end personalization stack, enabling seamless, intuitive customer experiences across all channels. This role is ideal for a leader who can independently drive complex product initiatives, align business and technical priorities, and translate enterprise needs into scalable product outcomes with clear accountability for adoption, performance, and business impact, while also leading and developing a team.

You’ll partner with enterprise architects, senior leaders, and stakeholders across product, pricing, field operations, marketing, digital, and customer experience teams to define strategy, shape priorities, and lead delivery for personalization capabilities. Your focus will be to establish the functional direction of the ecosystem, drive alignment across teams, influence senior decision‑making, and ensure the platform is positioned for long‑term, omnichannel personalization at scale—making it easier and faster for customers to connect with us while improving measurable business outcomes.

Key Responsibilities

• Define Strategy & Roadmap: Own the strategy, roadmap, and evolution of the end‑to‑end personalization stack, defining how tools and platforms integrate to support enterprise priorities and customer outcomes.
• Cross‑Functional Leadership: Lead alignment across product, pricing, field operations, marketing, customer experience, and technology teams to prioritize initiatives, resolve trade‑offs, and advance personalization use cases.
• Translate Strategy into Execution: Convert complex business priorities into clear product requirements, functional flows, and implementation plans that guide delivery teams and support measurable business impact.
• Drive Scalable Solution Design: Partner with enterprise architecture and solution leads to ensure solutions are scalable, governed, and consistent across digital, call center, field, and retail experiences.
• Articulate Technical Concepts: Grasp technical concepts/systems and communicate their functions to both technical and non‑technical audiences.
• Own Performance & Continuous Improvement: Define and monitor key product metrics, success criteria, and performance indicators to assess adoption, customer impact, and operational effectiveness, using insights to continuously refine roadmap priorities and product decisions.
• Executive Stakeholder Management: Serve as the product lead and subject‑matter expert, providing strategic updates to senior leadership on roadmap progress, risks, dependencies, and business outcomes.
• Lead Agile Delivery: Own prioritization, backlog direction, and key Agile ceremonies to ensure business objectives, customer needs, and technical delivery remain aligned.
• Own Omnichannel Journey Design: Lead the translation of business requirements into end‑to‑end customer journeys, identifying high‑value moments for personalization and optimization across touchpoints.
• Lead, Coach & Develop a Team: Provide formal people leadership to team members by setting clear expectations, coaching for growth, supporting development, fostering strong team engagement, and driving a high‑performance culture aligned to business priorities.

Critical Qualifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
• 5+ years of experience in product management, technical product management, or a related technical strategy role.
• Proven ability to lead cross‑functional stakeholders with competing priorities and drive alignment on product direction, scope, and delivery.
• Demonstrated people leadership experience, including coaching, performance management, talent development, and building engaged, high‑performing teams.
• Strong ability to break down complex systems, integrations, and business problems into scalable product strategies, actionable requirements, and clear documentation.
• Strong product judgment, curiosity, and strategic thinking, with the ability to assess industry trends, evaluate opportunities, and make sound prioritization decisions in evolving technology environments.
• Excellent written and verbal communication skills, with the ability to influence decisions and clearly articulate technical concepts, trade‑offs, and strategy to both technical and executive audiences.
• Demonstrated ability to work independently, manage ambiguity, and lead multiple strategic priorities effectively in a fast‑paced environment.
• Self‑starter with a strong ownership mindset; comfortable leading new initiatives, shaping operating models, and defining processes from the ground up.

Preferred Qualifications

• Deep Product Owner or Technical Product Manager experience, including roadmap development, backlog prioritization, user story definition, and leadership of cross‑functional delivery teams.
• Hands‑on experience with personalization, decisioning, or customer data platforms (e.g., Salesforce Data Cloud, Salesforce Marketing Cloud, Adobe Experience Platform, or similar), including platform evaluation and capability planning.
• Strong familiarity with omnichannel customer journeys and personalization concepts (e.g., next‑best‑action / next‑best‑offer), with experience applying them at scale across multiple channels.
• Experience leveraging AI tools and data‑driven insights to improve product decisions, streamline workflows, and enhance team effectiveness.
• Experience establishing product success measures, tracking outcomes against goals, and using performance insights to influence senior stakeholders and refine roadmap priorities.
• Demonstrated ability to mentor peers or junior product professionals and contribute to stronger product management practices across a team or organization.
• Experience leading or growing product teams, with a track record of creating strong team culture, developing talent, and improving ways of working.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being and the well‑being of your family too. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and have access to exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on ca.talent.com to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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