Technical Product Manager

Title: Technical Product Manager - Travel Tech

Job Description

We are seeking a Technical Product Manager - Travel Tech to lead our White-Label Online Booking Engine (OBE). In this role, you will own the strategy and execution of a scalable, multi-tenant platform used by travel agencies, corporate partners, and tour operators globally. You will bridge complex travel supply—including GDS, low-cost carriers, and bedbanks—with a highly customizable, fully brandable front-end experience. Your objective is to deliver a true plug-and-play solution that enables customers to launch world-class travel booking portals with minimal technical effort.

Key Responsibilities

• Define the vision for a global, multi-currency, and multi-lingual booking platform.
• Prioritize features that balance tenant-specific needs with core platform scalability.
• Stay ahead of travel trends (e.g., NDC content, sustainable travel tracking, AI-driven personalization).

White Label & Multi-Tenancy Management

• Own the "Configuration Engine" that allows customers to manage their own branding, markups, payment gateways, and business rules.
• Ensure a seamless "Tenant Onboarding" experience, reducing the time-to-market for new global partners.
• Manage the balance between a standard core product and the flexibility for custom UI/UX via APIs or CSS overrides.

Travel Inventory & Integration

• Oversee integrations with GDS (Amadeus, Sabre), aggregators, and direct suppliers for Flights, Hotels, Cars, and Insurance.
• Optimize the "Search to Book" funnel to ensure high performance, accuracy of real-time pricing, and low latency across global regions.
• Act as the technical point of contact for high-value global B2B clients during discovery and implementation.
• Work closely with Sales and Account Management to understand market gaps and regional requirements (e.g., specific payment methods in EMEA vs. APAC).

Technical Leadership

• Collaborate with Engineering to maintain a robust API documentation set for clients building their own front-ends.
• Define and track North Star metrics: Conversion Rate (Book-to-Look), System Uptime, and Speed-to-Market for new tenants.

Required Skills & Qualifications

• Experience: 5+ years in Product Management, specifically within Travel Tech (OTA, GDS, or Booking Engines).
• Domain Knowledge: Deep understanding of travel distribution, including IATA regulations, PCI compliance, and settlement processes (BSP/ARC).
• Global Mindset: Proven ability to manage products that handle multi-currency, complex tax structures (VAT/GST), and localized content.
• Analytical Mind: Strong data-driven approach using tools like Google Analytics, Mixpanel, or SQL to identify friction points in the booking flow.
• Bilingual in English

Personal Attributes

• Fixer mindset—practical, resourceful, and relentless.
• Customer-obsessed and committed to high-quality experiences.
• High sense of ownership and accountability.
• Strong communicator who can drive clarity and alignment.
• Excellent communication and stakeholder management.
• Ability to balance customer needs with business goals.
• Strong problem-solving mindset and bias for action.
• Fluency in English is a must as this position will be coordinating with stakeholders across North America.

Nice to Have Experience

• Experience with Loyalty/Rewards integration within a booking flow.
• Understanding of Corporate Travel (SBT) vs. Leisure Travel workflows.
• Experience with Agile/Scrum in a remote, global environment.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

Equal Opportunity Employment

Our company is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.