Bilingual Administration & Co-Pay Assistant/Assistant(e) Administratif(ve) et de Co-Paiements - Bilingue

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Administration & Co-Pay Assistant / Assistant(e) Administratif(ve) et de Co-Paiements – Bilingue based in Canada. This role provides administrative and reimbursement support within a healthcare and pharmaceutical services environment. You will help patients and healthcare stakeholders navigate reimbursement-related processes and ensure cases progress accurately and efficiently. The position combines administrative coordination, data management, patient follow-up, payment support, and reporting. You will work with internal teams and payment partners to maintain accurate records and support timely processing. Attention to detail is essential, particularly when handling high volumes of information and identifying discrepancies. The role offers a collaborative environment where communication, organization, and sound judgment contribute directly to quality patient support. This is a full-time, six-month contract position performed remotely from Quebec. Accountabilities: - Perform general administrative activities, including document processing, correspondence, filing, record maintenance, scheduling, and meeting coordination. - Follow up with patients according to approved contact schedules to obtain reimbursement updates and information required to support case progression. - Process and support co-payment and reimbursement requests for patients, pharmacies, and healthcare providers in accordance with applicable program requirements. - Maintain accurate and timely patient and program files, documenting reimbursement activities, outcomes, communications, and relevant case information. - Collect, review, record, and compile information related to coverage, claims status, reimbursement, and patient access matters. - Review reports and records for errors, inconsistencies, or discrepancies, make required corrections, and communicate relevant updates to appropriate stakeholders. - Collaborate with program leads to support the achievement of reimbursement-related key performance indicators.

- Work with accounting teams to support accurate payments and adherence to payment timelines. - Coordinate with third-party payment administrators to help ensure electronic payment processing is accurate. - Escalate reimbursement challenges, coverage barriers, adverse events, and case-specific concerns to the appropriate teams in accordance with established procedures. - Report adverse events identified during patient interactions to the designated teams or departments according to applicable policies and procedures. - Prepare reports, presentations, correspondence, and other documentation for internal and external stakeholders. - Participate in planned and ad hoc departmental projects and support multiple initiatives across business areas as required. - Work with colleagues, management, and cross-functional teams to resolve case-related and workload-related issues. - Maintain professional and positive working relationships with internal stakeholders. - Comply with all applicable policies, procedures, privacy requirements, safety rules, audit requirements, and program guidelines. - Perform other related administrative and reimbursement support duties as assigned. Requirements - Post-secondary education in a related field. - 1–3 years of experience in an administrative role, preferably within a pharmaceutical, healthcare, or related environment. - Bilingual proficiency in French and English is required. - Strong knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook. - Demonstrated ability to process large volumes of information and data accurately and efficiently. - Strong written and verbal communication skills, with the ability to clarify requests and provide accurate updates.