Merchant Onboarding Specialist, Bilingual

Who we are

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market. Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role

The Bilingual Merchant Onboarding Specialist supports driving Financeit’s growth, ensuring new merchants are successfully onboarded and actively using our platform to fund financing volume. You’ll be responsible for prospecting and signing up new merchants, guiding them through the approval process, and ensuring all necessary documentation is completed. You’ll also maintain regular communication with merchants to keep them informed and engaged up until their account is onboarded.

What you'll be doing

• Develop strong relationships with potential new merchants.
• Identify potential new accounts while following up on inbound sales inquiries and other lead lists.
• Ensure all appropriate documentation and information have been obtained from merchants, and contact applicants until the applications are complete.
• Assess all new potential merchant partners within the Canadian market and review company and business owner/director information and performance as per Financeit onboarding guidelines.
• Respond to incoming merchant inquiries as required.
• Ensure merchant accounts are properly notated.
• Ensure compliance to our approval and risk requirements.

Requirements

• 1+ year of experience managing successful business-to-business sales and service relationships.
• Experience with cold calling.
• Bilingual in French and English (required).
• You know your way around a CRM, ideally Salesforce.
• Strong interpersonal and organizational skills.
• Ability to multitask and meet deadlines under pressure.

Benefits

Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus:
• Annual Base Salary: $50,000 - $55,000
• Annual Bonus: 30%
• Committed to flexible work arrangements, offering hybrid workplace options.
• Comprehensive medical, dental and vision coverage + Lifestyle Account.
• RRSP Matching and Parental Leave Top UP Program.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected to move forward in the process.

Financeit is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here. 

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.