Sohkayawin Supportive Intensive Case Coordinator

Reporting directly to the Sohkayawin Housing Manager, the Intensive Case Coordinator is responsible for delivering housing stabilization and intensive case management services to tenants within the apartment complex. This position involves working in a high-risk environment with individuals experiencing complex challenges, including mental health concerns, substance use, and histories of trauma.
The Intensive Case Coordinator works with medium- to high-acuity tenants, providing a holistic, trauma-informed, and culturally responsive approach to care. This position also plays a key role in coordinating team efforts, and ensuring tenants maintain stable housing and improved overall wellbeing.
Job Expectations:
Provide intensive, tenant-centered case management to individuals living in permanent supportive housing.
Develop, implement, and regularly update individualized case plans focused on housing stability, health, and personal goals.
Conduct daily tenant house checks.
Support all aspects of tenant move-ins and transitions, including unit setup, welcome supports, and orientation to the building.
Support tenants with maintaining housing, including cleanliness, guest management, and adherence to tenancy agreements.
Assist tenants in accessing income supports, identification, and essential services.
Coordinate and support access to healthcare, mental health services, addictions supports, and cultural programming.
Provide transportation and/or accompaniment to critical appointments, advocating on behalf of tenants when needed.
Support crisis intervention and de-escalation, utilizing trauma-informed and harm reduction approaches.
Foster positive tenant-landlord/property management relationships and support conflict resolution when necessary.
Facilitate life skills development (budgeting, cooking, cleaning, medication routines, daily living skills).
Collaborate with internal team members and external agencies to ensure wraparound supports.