Mail Clerk

Mail Clerk

Dynamic opportunity within the insurance sector supporting national mail distribution and digital imaging operations in a fast-paced environment. This on-site role in Halifax offers exposure to multiple business units, hands-on administrative and document processing responsibilities, and strong growth potential within a collaborative team setting.

What is in it for you:

• Hourly salary of $16.75.

• 6-month contract.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 8 am-4 pm.

Responsibilities:

• Open, prepare, sort, and categorize incoming mail for digital imaging and processing.

• Analyze document content to determine the appropriate business area and work type.

• Apply tracking methodologies for specific mail streams and processes.

• Redirect work accurately to appropriate processing queues to minimize delays and financial impacts.

• Perform indexing and quality verification of front-end and back-end documents.

• Enter and validate client policy, account, group, and customer information accurately.

• Process, verify, scan, index, and prepare cheques for deposit according to established procedures.

• Operate high-speed document scanners in a fast-paced environment.

• Troubleshoot minor software and hardware issues related to scanning equipment and workflows.

• Monitor workflow queues and resolve imaging issues impacting business unit processing.

• Distribute cheques destined for customers and advisors.

• Maintain workflow efficiency while meeting service level agreements and deadlines.

• Provide front-line customer service by ensuring service standards are consistently achieved.

• Prioritize daily tasks and manage multiple responsibilities simultaneously.

• Assist with projects, effort tracking, and administrative tasks such as maintaining barcode stock, faxing, photocopying, filing, and managing courier logs.

• Verify information on original documents and redirect imaged material to alternate processing areas when required.

• Learn and support multiple business unit processing lines within imaging services.

What you will need to succeed:

• High school diploma completed at minimum.

• Experience working in a high-volume, deadline-driven environment.

• Experience operating office equipment and troubleshooting minor hardware and software issues.

• Proficiency with Microsoft Office applications, web applications, and scanning equipment.

• Strong organizational and time management skills.

• Excellent attention to detail and accuracy.

• Ability to work independently and collaboratively within a team environment.

• Ability to manage fluctuating workloads and prioritize short-term tasks effectively.

• Ability to maintain confidential information.

• Strong multitasking abilities and adaptability in a changing environment.

• Effective communication and interpersonal skills.

• Ability to maintain speed and accuracy while meeting deadlines.

• Flexibility to work different shifts if required.

• Personable attitude with the ability to integrate well within a supportive team environment.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.