Service Coordinator / Dispatcher

Reporting directly to the Service Manager, you will play a key role in coordinating the department's day-to-day operations. You will act as the core liaison between customers, the on-the-road technical team, and administration.

This position requires a high level of comfort with high-volume phone communication, excellent listening skills to accurately target customer needs, and fast execution to deliver quick responses and solutions.

Key Responsibilities

• Call Management: Take charge of incoming customer phone calls with energy and dynamism, assess the urgency of requests, and ensure tight, rapid follow-ups.

• Customer Service & Needs Analysis: Take the time to actively listen to and understand customers' technical needs to guide them toward the right solution.

• Scheduling & Dispatching: Assist in coordinating and optimizing schedules for the road service technicians using the company calendar.

• Administrative Support & Archiving: Participate in preparing estimates, opening and closing Work Orders, and handling service invoicing. Perform scanning and rigorous filing of administrative and technical documents.

• Parts Management: Collaborate with the parts department to ensure technicians have the necessary equipment prior to their service calls.

Qualifications & Profile

• Experience: Minimum of 2 to 3 years of experience in a similar role (dispatching, phone-based customer service, after-sales support, or service department coordination).

• Communication Skills (Essential):

  • Excellent Phone Etiquette: You are warm, professional, attentive, and thrive in a fast-paced environment where the phone rings often.

  • Proactivity & Speed: You have a strong sense of urgency, reply quickly to clients, and anticipate their needs.

• Software Proficiency (Essential):

  • Excellent knowledge of the Microsoft Office suite ( Outlook, Outlook Calendar, Excel, and Word ).

  • Strong familiarity or high proficiency with Sage 50 accounting software (a major asset for billing).

• Languages: Excellent command of French (spoken and written) and a good ability to communicate in English (a major asset for interacting with clients and suppliers).

What We Offer

• Competitive Salary: Hourly rate between $25.00 and $35.00 / hour (based on experience).

• Stable Schedule: 7:30 AM to 4:00 PM , Monday to Friday (40 hours per week).

• Holiday Season Bonus: Paid time off provided during the Christmas and New Year period.

• Additional Time Off: 3 additional paid days off provided by the company (accessible after 1 year of continuous service).

• Profit Sharing: An annual bonus calculated as a percentage of the company's revenue, paid out at the closing of our fiscal year (accessible after 1 year of continuous service).

• A stable, stimulating, and collaborative work environment.

• Professional development opportunities within the company.

How to Apply

All related work experience will be considered. Please send your application by email to View email address on jobsmedia.io with the subject line: "Service Assistant " .