Reservations Agent

About Us

Joining Courtyard Montréal Airport and Residence Inn Montréal Airport means becoming part of two complementary hotels where comfort, modernity, and service excellence come together. Ideally located near Montréal-Trudeau International Airport, our recently renovated properties offer a distinctive experience for both business and leisure travelers.
At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, known for its authentic cuisine and chic, welcoming atmosphere.
By joining us, you will become part of a committed, professional, and collaborative team. You will also join the Marriott International network, globally recognized for its hospitality, high standards of excellence, development programs, and career growth opportunities.

What We Offer

• Registered Retirement Savings Plan (RRSP) with employer contribution
• Comprehensive group insurance
• Paid vacation, personal days, and statutory holidays
• Exclusive Marriott discounts at more than 8,000 hotels worldwide
• Employee recognition programs, wellness initiatives, and internal events
• Referral bonus
• Complimentary parking
• Dry cleaning of professional attire
• Ongoing training, mentoring, and development support
• Opportunities to take on new challenges and advance your career across North America
• Discount at our restaurant
• Recently renovated, stable, and collaborative work environment
• Several other benefits to discover throughout your journey with us

 

Role and Mission

We are looking for an organized, detail-oriented, and hospitality-minded Reservations Agent . Reporting to the Director of Sales & Marketing , the successful candidate will play a key role in managing reservations and will work closely with the Revenue Manager to ensure optimal management of room inventory and rates. The position also provides administrative support to the Sales, Front Office, and Revenue Management teams , while contributing to operational efficiency and exceptional guest experience.
The ideal candidate is highly organized, able to manage multiple priorities, and attentive to detail. They enjoy working with data, hotel systems, and different departments to contribute to revenue optimization and the overall guest experience.

 

Key Responsibilities

• Process individual and group reservations.
• Manage group rooming lists and ensure all required information is properly followed up on.
• Manage room inventory and rates across various distribution channels, including OTAs, GDS, and direct booking platforms.
• Oversee the reservation process to ensure the accuracy of rates, availability, and applicable conditions.
• Handle special requests, reservation modifications, and adjustments.
• Generate and distribute daily and weekly revenue and reservation reports.
• Monitor the performance of various distribution channels and identify trends or discrepancies.
• Adjust rates and inventory according to established strategies.
• Ensure the accuracy and timely updating of information in reservation and revenue management systems.
• Maintain and optimize reservation and revenue-related systems and tools in collaboration with the appropriate teams.
• Work closely with the Front Office, Sales, and Revenue Management teams to ensure effective communication and information flow.
• Provide administrative support to the Sales, Front Office, and Revenue Management teams.
• Collaborate with various hotel departments to ensure a consistent and high-quality guest experience.
• Communicate effectively with guests, partners, and various hotel stakeholders.
• Participate in meetings and training sessions required for the proper operation of the hotel.

 

Profile Sought

Education and Experience

• College diploma in Hospitality Management, Tourism , or any equivalent combination of education and experience.
• One year of relevant experience in a hotel environment.
• Experience in reservations, front desk operations, or a call center is an asset.
• Previous experience in a Marriott hotel is an asset.
• Experience with hotel systems and reservation platforms is an asset.

 

Skills and Qualifications

• Have an analytical mind oriented towards numbers and data analysis .
• Excellent organizational and priority management skills.
• Strong attention to detail and accuracy when handling data.
• Comfortable working with numbers, reports, and data analysis.
• Proficiency with computer systems and Microsoft Office Suite.
• Knowledge of Fosse, Delphi, or other hotel systems is an asset.
• Ability to work under pressure and manage multiple requests simultaneously.
• Self-motivated, resourceful, and proactive.
• Dynamic, flexible, and team-oriented.
• Strong customer service and communication skills.
• French-English bilingualism, spoken and written required

 

About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable guest experiences.
Our organization is committed to employment equity and to recruiting a diverse workforce while maintaining an inclusive culture. The use of the masculine form is solely for ease of reading. We do not discriminate on the basis of gender, ethnic background, religion, sexual orientation, age, disability, or any other grounds protected by provincial or federal laws.
French-English bilingualism is required to ensure effective communication with our guests, business partners, and various hotel stakeholders. Our properties welcome a diverse mix of business and leisure travelers, more than 50% of whom are international guests. The ability to communicate effectively in both French and English is therefore essential to the position.