Sales and Reservations Coordinator

Located in the vibrant Quartier des Spectacles, at the junction of Old Montreal and the business district, the ZERO 1 Hotel stands out as an independent urban signature with a sleek design. Behind our 181 rooms and suites lies an agile organization that focuses on operational rigor as much as on friendliness. We are looking for a Sales and Reservations Coordinator.

Here, your role is both concrete and strategic: you are the central pivot of information and the face of our hospitality. You will work within an agile structure where courtesy, administrative precision, and strict adherence to procedures are the keys to our operational success.

What we offer

• Competitive salary based on experience

• A high degree of autonomy in the role and a direct impact on the growth of the establishment;

• Opus Card discount;

• Group insurance program;

• Parking provided or public transport allowance;

• Phone allowance;

• A dynamic and professional team in a friendly work environment.

Responsibilities – Coordination of Sales and Groups

• Coordinate confirmed group stays, including rooms, meeting rooms, catering and beverage services, as well as any other special requests;

• Prepare and distribute group sheets, order forms for events, and any pertinent information to the relevant departments;

• Follow up with clients before their arrival and throughout their event;

• Welcome clients and serve as the main point of contact during events;

• Ensure the smooth execution of functions and respond to last-minute requests or changes;

• Coordinate room setups, personnel needs, and audiovisual equipment;

• Participate in weekly sales and group meetings;

• Handle billing and any required administrative follow-ups;

• Perform any other related tasks to ensure the success of groups and events.

Responsibilities – Reservations

• Check reservations made on our website and through our partners and third parties to ensure they comply with our policies and procedures;

• Respond to various client requests and provide them with relevant recommendations;

• Ensure coordination between different departments to enhance hotel operations efficiency and offer clients a positive and memorable experience;

• Ensure compliance with hotel standards, policies, regulations, and procedures;

• Perform various administrative tasks related to reservations and different departments;

• Participate in meetings to stay informed about ongoing promotions, availability, different rates, and other relevant information.

Skills and Requirements

• Degree in hotel management, hotel reception, or a related field, or at least one year of experience in hotel reception;

• Excellent computer skills;

• Excellent command of French and English, both spoken and written;

• Excellent communication skills and strong customer service orientation;

• Professional appearance;

• Patience, attention to detail, strong interpersonal skills, and discretion;

• Ability to manage multiple tasks simultaneously while maintaining excellent customer service;

• Flexible schedule – availability during the day and, occasionally, on weekends.

Desired Profile

• Leadership, autonomy, and strong customer service orientation;

• Excellent team spirit;

• Very good sense of responsibility, organization, and priorities in a dynamic and fast-paced environment;

• Ability to handle special requests, customer complaints, and complex situations;

• Excellent communication and interpersonal skills;

• Good command of computer tools;

• Knowledge of hotel management software is an asset.

Do you recognize yourself in this position? We look forward to meeting you.

We thank those who express their interest by submitting their application. However, only those selected will be contacted.