Purchasing and Customer Coordinator

Job Responsibility:

About Us:

Smoke Arsenal , Prohibition's sister company and distribution center, is now hiring! We are proud to be the largest distributor of cannabis smoking accessories in Canada .

Prohibition and Smoke Arsenal offer an exciting and fast-paced environment where innovation and attention to detail are valued. We're committed to delivering high-quality products and outstanding service to both retail and wholesale customers across the country.

Position Overview:

As a Purchasing and Customer Support Specialist , you'll play a key role in both sourcing high-quality smoking accessories and ensuring our customers receive prompt, helpful support. This dual-role position is ideal for someone who is resourceful, organized, and thrives on variety. Your time will be split between managing purchasing and procurement tasks and providing outstanding customer service.

Responsibilities: Purchasing & Supply Chain:

• Develop and implement sourcing strategies to procure innovative, high-quality smoking accessories
• Negotiate contracts and pricing with vendors to ensure competitive rates
• Manage vendor relationships to ensure product quality, reliability, and strong partnerships
• Monitor inventory levels and forecast future purchasing needs based on sales trends and seasonality
• Utilize ERP or inventory management systems to streamline procurement and track orders
• Collaborate with the warehouse, product, and sales teams to ensure purchasing aligns with business goals
• collaborate with sales representatives
• Set minimum inventory level alerts
• Attend trade shows and follow product trends

Customer Support:

• Respond to customer inquiries via phone and email, with professionalism and a customer-first attitude
• Process orders, returns, and product or shipping concerns in a timely manner
• Follow up on backorders and ensure customer expectations are managed and met
• Document customer interactions in the CRM and escalate issues as needed
• Support the sales team with information, inventory updates, and account management

Requirements:

• Proven experience in purchasing, procurement, or customer service (ideally both), preferably in retail, distribution, or consumer goods
• Strong negotiation and vendor management skills
• Excellent analytical and organizational skills
• Familiarity with supply chain processes and inventory management systems
• Strong written and verbal communication skills (French/English bilingualism is an asset)
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Cannabis product knowledge is not required, but familiarity can help ease the learning curve due to the extensive range of accessories

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Why are you applying to work with Smoke Arsenal?

Experience:

• Purchasing: 2 years (required)

Language:

• English and French (required)

Work Location: In person