Receptionist & Guest Service Representative | Full-time
Urgo Hôtels Canada
Joining Courtyard Montreal Airport and Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.
Ideally located near Montréal-Trudeau International Airport, our recently renovated properties deliver a distinctive experience for both business and leisure travelers within a dynamic and international professional environment.
At the heart of our culinary offering is Il Soffio Restaurant & Bar , a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance.
By joining our team, you become part of an engaged, collaborative, and performance-driven environment. You also become part of the prestigious Marriott International network, globally recognized for exceptional hospitality, high standards, leadership development programs, and genuine career growth opportunities.
What We Offer
We provide a stimulating, structured, and people-focused work environment with competitive benefits:
Exclusive Marriott discounts at over 8,000 hotels worldwide
Employee recognition programs
Wellness initiatives and internal events
Referral bonus program
Complimentary parking
Recently renovated, stable, and collaborative work environment
Career advancement and professional development opportunities
Additional benefits to discover throughout your journey with us
Your Role
The Front Desk Agent serves as the first point of contact for our guests. You accompany guests from arrival to departure, ensuring a personalized, professional experience aligned with Marriott brand standards at all times.
You play a key role in delivering exceptional guest experiences and actively contribute to maintaining our reputation for excellence.
Responsibilities
Welcome, register, and check out guests efficiently and professionally
Make, modify, or cancel reservations and inform guests of hotel policies
Maintain effective communication with other departments regarding room status, VIPs, priorities, early or late departures, and special requests
Review and adjust guest billing charges as needed
Handle and balance cash transactions with accuracy and accountability
Respond to guest inquiries and resolve situations promptly and professionally
Profile Sought
Strong customer service skills
Professional presentation and positive attitude
Initiative, attention to detail, and autonomy
Ability to work under pressure and manage multiple priorities
Comfortable working with hotel systems and technology
Bilingualism (French and English) is a strong asset
About Urgo Hotels Canada
Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario.
Guided by our core values, we create stimulating work environments and memorable guest experiences. We are committed to employment equity and encourage all qualified individuals to apply, without distinction.
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