Regional Service Manager - Eastern Canada

JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Regional Service Manager

R-01365260

Eastern Canada

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.

Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.

Education/Experience:
• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
• Preferred Fields of Study: Engineering, Sciences, Business or related field
• Additional certifications in service management or process improvement methodologies beneficial
• 3-5 years proven people management experience leading field service teams

Knowledge, Skills Abilities:
• Strong technical aptitude with ability to understand complex analytical instrumentation
• Demonstrated success growing business and achieving revenue targets
• Excellence in customer relationship management and problem resolution
• Proven experience implementing service strategies and operational improvements
• Demonstrated ability to coach, develop and support field service teams
• Strong project management and organizational skills
• Proficiency with CRM systems, Microsoft Office suite and service management tools
• Strong written and verbal communication skills
• Ability to travel up to 25-50% within assigned territory
• Valid driver's license and clean driving record required
• English and French language proficiency
• Experience with regulated environments (GMP/GLP) preferred

La maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'équipe et les dirigeants d'entreprise dans divers endroits à travers le monde, y compris aux États-Unis.

English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.