Assistant Store Manager

About Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, Oshkosh B'gosh, Skip*Hop, and Little Planet brands. It is the #1 most-purchased children’s clothing brand and provides quality from the first Original Bodysuit® to the lasting careers we offer our team.

About the Role

As an Assistant Store Manager, you will be the first face of the brand for growing families, welcoming new parents, grandparents, and introducing them to our baby essentials. You’ll help prepare them for school and the many moments of their parenting journey while fostering a welcoming and inclusive environment.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and omnichannel experience while coaching others to success.
• Analyze the business and take actions to improve results by communicating and driving Key Performance Indicators (KPIs).
• Assist the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and provide guidance when needed.
• Plan, track, analyze, and report completion of tasks and financial results utilizing company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Build customer loyalty through company-sponsored programs.
• Reduce loss through consistent customer service, education, and operational controls.

Qualifications

• A positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
• Minimum of 1 year of retail or related management experience.
• High school diploma.

Physical Requirements

• Lift up to 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods; climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays, with a minimum of two closing shifts a week.

Benefits

• Schedules that fit your life.
• Health benefits, mental health benefits, and a 30% discount on our brands.
• Referral bonuses and much more.
• Paid time off, holidays, parental leave, adoption assistance, charitable matching gifts, and more.
• Professional and personal development opportunities.

Compensation

Pay ranges from $19.80 – $26.50 per hour based on experience and location.

Equal Opportunity Employer

Carter’s is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any accommodations, please do not hesitate to contact us.

NOTE: This job description is not all-inclusive. Duties described may be changed or reassigned at the discretion of management and the employee may be required to perform duties not listed in the job description. Carter’s may reasonably alter duties, responsibilities, job title, and location.