Consulting Manager (Vaughan)

The Consulting Manager is a strategic liaison between CitiXsys, its channel partners, and end customers. This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation. In regions where CitiXsys works directly with customers (i.e., without a channel partner), the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.

Key Responsibilities

• Act as the primary functional and technical contact for channel partners and direct customers within the assigned region.
• Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.
• Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.
• Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
• Promote and monitor certification compliance among partners, as outlined in partnership agreements.
• Identify and pursue upsell and cross-sell opportunities within the existing customer base.
• Maintain accurate project records and updates in the CitiXsys Project Management System.
• Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.
• Support the sales process by contributing to RFP responses and presenting compelling value propositions.
• Create and maintain knowledge base articles and internal resources based on partner and customer queries.
• Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

Qualifications

• Minimum of 10 years of experience in pre-sales, functional consulting, or implementation, preferably within the retail technology domain.
• Strong understanding of retail operations, customer journeys, and challenges faced by up-to-date retailers.
• Demonstrated ability to align technology solutions with business goals.
• Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.
• Proven track record managing complex enterprise implementations and multi-stakeholder engagements.
• Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.
• Experience delivering training to partners and/or customers, both virtually and in person.

Success Metrics

• High level of product knowledge and solution expertise.
• Completion of partner enablement programs and certification targets.
• Timely and within-budget delivery of customer implementations.
• Growth in revenue from upsell opportunities and customer retention.
• High customer and partner satisfaction, measured through feedback and low escalation rates.
• Full compliance with CitiXsys project management standards and consulting processes.
• Strength of relationships and account engagement with partners and customers.

Education & Certifications

• Bachelor’s degree in Business, Information Technology, or a related field from a recognized institution.
• Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.

Additional Requirements

• Willingness to travel up to 25–40% of the time, depending on regional demands.