icebreaker: Store Manager - Vaughan Mills

Store Manager / Gérant de Magasin

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who create a best-in-class customer experience aligned with our brand’s purpose and values. You are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistently well executed.

Responsibilities, in brief:

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets.
• Promote excellence in customer service by modeling brand-specific service standards, monitoring and responding to customer feedback, and ensuring the team engages with each customer to create an authentic brand experience.
• Manage store schedules, loss prevention, store audits, expense control, weekly reports, and ensure policies and procedures are followed.
• Support store marketing events and grow relationships in the community to generate brand awareness and drive traffic by engaging with customers and supporting community initiatives outside the store.
• Provide coaching and training in customer service, engagement, brand identity, product knowledge, and operations with real-time feedback for growth and success.
• Ensure visual merchandising standards through floor-sets and merchandising directives.
• Maintain store inventory through proper shipping and receiving procedures.
• Select, hire, and develop a high-performing team.
• Build an active talent community and network.

Responsibilities related to staff development:

• Actively communicate and maintain succession plans for staff.
• Deliver rewards, recognition, and the annual performance appraisal process; address performance issues and administer discipline when appropriate.
• Ensure compliance with safety and company policies, standards, practices, and directives.
• Model behavior that respects diverse backgrounds and uphold the integrity and values of the VF Corporation and the brand.
• Promote an environment encouraging participation, creativity, and learning by sharing best practices and building on others’ ideas.

Qualifications

• 3+ years of multi-unit leadership or store management experience.
• People and performance management experience.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Demonstrated ability to meet and exceed sales and profit results.
• Proven ability to meet business goals by driving results through the store team.
• Ability to plan and drive results while balancing shifting priorities.
• Excellent verbal and written communication skills.
• Ability to build, lead, and manage a high-performing team.
• Strong decision-making ability in a fast-paced environment.
• Detail-oriented with excellent organization skills.
• Proficient computer skills including word processing, spreadsheets, and software programs.
• Proven ability to deliver a high level of customer service in a retail environment.

Preferred

• Experience in a high-volume, high-complexity retail environment.
• Associate degree (AA) or equivalent from a two-year college or technical school; experience in a specialty retail environment, outdoor apparel industry, or outdoor equipment sales.

Note: This description focuses on the role responsibilities and qualifications for the Store Manager position. All references to company promotions, benefits, and corporate information have been omitted to keep the job description concise and focused on the role and requirements.