Assistant Store Manager

Salary Range: $48,000.00 To $58,000.00 Annually

Job Title: Assistant Store Manager

Status: Full-time, Permanent

Position Status: Backfill

Reporting to: Store Manager

Location: Vaughan, Ontario

About Lee Valley:

Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.

Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies by Deloitte. Additionally, we ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.

A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.

Overview:

We have an exciting opportunity available for a seasoned and motivated retail professional to join our Retail Store in Vaughan.

The Assistant Store Manager will support the manager in maintaining the continuity of the company’s standards and policies and efficient store operations and provide leadership in these areas in the manager's absence. The successful candidate will be responsible for providing formal supervision to the sales staff by coordinating, monitoring, coaching and advising the team, or by helping out where needed to ensure the store runs smoothly and effectively.

Key Responsibilities:

• Works with employees to assign and monitor individual objectives and activities based on overall group priorities
• Provides useful and timely feedback to staff members on their performance and development plan, with input from manager
• Works with the manager to plan departmental staffing levels; participates in recruitment and training for staff
• Leads by example in providing exceptional service to Lee Valley customers
• Provides guidance and support to staff with problem solving and decision making to ensure healthy customer relationships
• Takes responsibility overall for the performance of the assigned group to defined expectations
• Takes on projects that directly relate to the group’s function or expand beyond the department
• Provides various reports and analyses as defined by management, both on a regular and ad-hoc basis
• Works with other departments to ensure activities related to corporate strategies and directions are executed smoothly and accurately
• Performs tasks and duties required to ensure the successful and efficient operation of a retail location
• Will do bank runs and errands
• Support the planning, organization, and delivery of workshops and seminar programs
• Provide exceptional front-line customer service by actively supporting customers on the sales floor for approximately 80% of the workday
• Understand and support inventory processes
• 40 hours work week with rotating schedule including weekends

Knowledge and Skills:

• 4-6 years of experience in a customer-facing environment; completion of a post-secondary diploma program in Business Administration or equivalent considered an asset
• Requires working knowledge and understanding of retail sales
• Exceptional interpersonal skills with the ability to transition seamlessly between leading a team and taking direction
• Fluent in English with excellent written and verbal communication skills; able to give clear direction and communicate decisions effectively
• Computer proficient with strong abilities in Microsoft Office, particularly Excel
• Demonstrated knowledge of point-of-sale systems (specific training will be provided)
• Advanced knowledge of customer-service procedures
• Advanced knowledge in one or more of Lee Valley’s key areas of business considered an asset

What we offer:

• A competitive compensation program, including base salary, comprehensive health and dental benefits, and a matching group retirement savings plan
• Paid vacation and sick leave to support your well-being and work-life balance
• A generous Lee Valley employee discount
• A supportive, family-oriented environment that encourages learning, growth, and long-term development

Salary Range:

Salary Range: $48,000 - $58,000

Diversity and Inclusion:

At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.

We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.

Our Approach to Artificial Intelligence in Recruitment

We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.

At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.

We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential - not by automated systems.

Accommodation Requests

If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.