vCAD Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a vCAD Administrator based in Canada. As a vCAD Administrator, you will play a critical role in supporting and maintaining computer-aided dispatch (CAD) and mobile data terminal (MDT) systems for public safety agencies across New Brunswick. Acting as the primary technical resource for provincial and regional partners, you will oversee system configuration, maintenance, GIS integration and ongoing operational support. You will be involved throughout the implementation lifecycle, from initial workshops and system configuration to testing, go-live and long-term administration. Working closely with dispatch teams, police and fire agencies, GIS authorities and technical stakeholders, you will ensure reliable, accurate and efficient system performance. You will also provide technical guidance, resolve complex issues and help users adopt best practices. This remote opportunity offers the chance to contribute directly to technology that supports emergency response operations and strengthens public safety services. Accountabilities: - System configuration and administration: Configure, maintain and optimize CAD and MDT systems, including static configuration tables, unit IDs, unit types, status codes, incident types and command-line settings. - Define, build and maintain police and fire response areas, including fire box alarms, response run cards, fire unit recommendation orders, police districts and beats. - Configure application business rules according to the operational needs of public safety agencies and document all specific configuration settings. - Manage user profiles, access permissions and security settings for personnel across regional partner agencies. - Maintain consistency across production, testing and training environments by replicating configuration data and validating system changes.

- Coordinate the configuration, documentation and maintenance of system interfaces in collaboration with customers, regional agencies and technical teams. - Requirements, testing and change management: Translate end-user needs and operational requirements into clear technical specifications. - Guide public safety agencies through functional testing, system acceptance testing and validation activities. - Evaluate system modification requests, advise on application capabilities and process improvements, and communicate user recommendations to product development teams. - Coordinate software updates, enhancements, patches and emergency fixes across CAD workstations and MDT devices, ensuring appropriate testing before production deployment. - Support organizational change management activities and help facilitate the adoption of new system features and processes. - GIS and mapping management: Establish and maintain regular coordination with provincial GIS authorities and regional agencies to ensure timely mapping updates. - Import, configure and test GIS data within CAD and MDT systems, including street centerlines, address points, response areas, information layers, common places, building pre-plans and aerial imagery. - Maintain GIS datasets, troubleshoot mapping inconsistencies and coordinate data corrections with relevant provincial authorities. - Act as the subject matter expert for CAD and MDT mapping displays, ensuring accurate geographic information and maintaining documentation of all updates. - Technical support, troubleshooting and training: Provide application support and technical guidance to end users, including assistance with desktop applications, device installations and software updates. - Collaborate with customer and regional agency technical specialists to identify and resolve application issues, analyze error reports and manage outstanding incidents.