vCAD Administrator

The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real. The Role The vCAD Administrator is Versaterm's dedicated, embedded resource for the New Brunswick provincial customer (NB911) and its Regional Partner Agencies (RPAs), beginning with the Saint John Police and Fire PSAP and Codiac Fire PSAP. You will be the primary person supporting and maintaining the unified computer aided dispatch (CAD) and mobile data (MDT) systems, including the CAD/Mobile geo file and map displays. This role begins during implementation, at Workshop #1 for Saint John, and continues through go-live and ongoing operations. You will become the resident expert on how each agency's CAD is configured, and the trusted link between dispatch operations, provincial GIS authorities, and Versaterm's product and support teams. What You Do System Configuration and Maintenance - Help the Customer and RPAs define, build, and maintain static configuration tables (unit IDs, unit types, status codes), incident types, and command line configuration.

- Build and maintain police and fire response areas, including fire box alarms/run cards, fire unit recommendation orders, and police districts and beats. - Configure application business logic rules based on Customer and RPA needs, and document New Brunswick-specific configuration settings. - Manage user profiles, permissions, and security for RPA personnel. - Replicate configuration data between production, test, and training environments. - Support interface configuration, documentation, and ongoing maintenance in coordination with Versaterm, the Customer, and RPAs. Requirements, Testing and Change Management - Translate end-user requirements into technical requirements. - Guide and support the Customer and RPAs through functional and system acceptance testing. - Evaluate system modification requests, consult on process changes and application options, and carry user-generated recommendations to Versaterm product teams. - Coordinate application updates, enhancements, patches, and hotfixes across CAD workstations and MDTs, including promotion from test to production. - Participate in the organizational change management workstream as requested. GIS and Mapping - Establish a regular cadence of GIS and mapping updates with the Customer and RPAs. - Load and test provincial GIS updates in CAD and MDT, including street centerlines, address points, response areas, information layers, common places, building pre-plans, and aerial photography. - Manage GIS data import and maintenance within CAD, troubleshoot mapping issues, and resolve data issues with provincial GIS authorities. - Serve as subject matter expert on CAD and MDT street and map displays, and maintain documentation of New Brunswick GIS updates. Support, Troubleshooting and Training - Provide end-user application assistance and guidance on desktop and device application installs and updates.