Box Office Manager
Temporary
Starvox Entertainment
Job Responsibility:
POSITION SUMMARY
Reporting to the Producer and General Manger, the Box Office Manager will be responsible for maintaining ticket inventory, resolving customer complaints and problems, and ensuring compliance in cash handling procedures. This is a contract position beginning the last week of September, 2024 and running through the first week of January, 2025.
DUTIES AND RESPONSIBILITIES
- Ensure that each visitor is met with a smile and a friendly greeting
- Handling walk up sales and using up-selling to maximize revenue when appropriate
- Processing and managing cash, debit, and credit card transactions with confidence
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Maintaining discretion regarding confidentiality of all account information
- Adhering to and interpreting all ticketing policies and procedures to provide a high level of service
- Trouble-shooting equipment and hardware
- Balance daily transactions ensuring all sales are balanced (accuracy is essential), troubleshooting when discrepancies occur
- Be familiar with the facility and surrounding area in order to provide correct directions to the public
- Have an experienced knowledge of all related ticket pricing, schedule, promotions, and operations
- Deal with any customer issues related to ticketing
- Other duties as required
REQUIREMENTS
- Experience and familiarity with ticketing systems is a must
- A committed, professional, and proactive approach to work
- Excellent people skills with the ability to interact effective with customers as well as staff members at all levels within the organization in person, by e-mail, and telephone
- Reliable, responsible and punctual
- Ability to work well both independently and as a part of a team
- Proven cash handling skills and experience with computerized sales POS system
- Availability to work days, evenings, weekends, and holidays
- A can-do attitude
- Love of musical theatre is a plus!
Vacancy posted 2 days ago
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