Automotive Service Advisor

DRIVING POSSIBILITIES.

Position: Service Advisor

Employment Status: Full-Time

Dealership: NewRoads Chrysler Dodge Jeep Ram, a division of OpenRoad Automotive Group

Department: Service

Compensation: $40,000 - $90,000/year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country ( representing 23 brands across 44 locations ) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Greeting each customer in a prompt, courteous manner, letting customers who are waiting in line know that they will be helped soon;
• Communicating with service customers to determine the nature of the mechanical problems;
• Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle's work will be completed;
• Maintaining a dealership-prescribed standard for "hours per customer repair order written";
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus;
• Explaining optional services, warranty information, and policies to customers;
• Handling minor customer complaints and misunderstandings;
• Communicating the need for additional work when needed, explaining the details to the customer, including the additional cost and time consideration, and documenting properly on the repair order;
• Following up on the progress of each repair order during the day, contacting customers regarding changes in the estimate or time promised;
• Handling telephone inquiries regarding work in process and appointments and returning phone messages promptly;
• Staying up to date on technical and performance information on all vehicles serviced by the dealership;
• Advising customers of parts ordered and making an appointment to have them installed before the customer leaves;
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments;
• Assisting the Service Manager as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Chrysler experience is considered a strong asset
• Excellent customer service with a strong focus on hospitality
• 1 to 3 years of Service Advisor experience
• Ability to multi-task, organize and be detail-oriented
• Clean Drivers Abstract

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

This job posting is for an existing position within our organization, and we are actively seeking qualified candidates to fill this role. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.

OpenRoad Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.