Member Services Associate - Corporate Office

ClubLink is Hiring!

Member Services Associate

If you take pride in delivering exceptional customer service and thrive in a fast‑paced environment, we’d love to hear from you. As a Member Services Associate, you will play a key role in supporting ClubLink Members and Guests by providing knowledgeable, professional, and friendly service while collaborating with internal departments across the organization.

The Member Services team offers a wide range of support through strong organizational knowledge and a commitment to service excellence. This role requires excellent communication skills, sound judgment, attention to detail, and the ability to manage multiple priorities with confidence.

Key Responsibilities

• Serve as the first point of contact for all ClubLink Member inquiries and tee time bookings in a call center environment
• Respond to inquiries related to membership, accounts, products, and services, resolving issues efficiently and professionally
• Accurately document, track, and follow up on Member issues to ensure timely resolution and satisfaction
• Manage all aspects of accounts receivable and membership-related inquiries
• Prepare monthly reports of delinquent accounts and issue appropriate Member correspondence
• Post account adjustments and assist with month-end accounts receivable procedures
• Maintain and update Member records, including contact and address information
• Deliver consistently high levels of customer service while demonstrating flexibility, problem‑solving skills, and attention to detail

Qualifications & Skills

• Strong team player with a customer-focused mindset.
• Proven background in customer service.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, and analytical with strong problem-solving abilities.
• Proficiency in Microsoft Word, Excel, Outlook.
• Bilingual in English and French is a definite asset.

Additional Details:

• Available to work a variety of scheduled shifts between 8am - 6pm from Monday - Sunday.
• Fluency in Mandarin and/ or Korean is considered an asset.

What's in it for you?

• Participation in ClubLink's group benefit + RRSP / DPSP Program.
• Discounted merchandise & staff pricing program.
• Access to complimentary golf. 
• Work perk membership.

ClubLink is an equal opportunity employer committed to creating an inclusive workplace. Should you require accommodation during any stage of the recruitment process, please contact View email address on clublink.ca .Thank you for your interest in joining ClubLink