Clinic and Administrative Assistant

Job Responsibility:

About Us:

Chic Eyes Optical is a well-established and reputable optical and optometry office in King City using the latest technology and imaging equipment. We love working with all members of the community and we always take the time to ensure that our patients and customers receive only the highest level of service and products.

We are seeking an energetic and highly-motivated Clinic and Administrative Assistant to join our team on a part-time basis (2 days per week).

Who You Are:

You are skilled in medical office administration and customer service and you want to learn more. You take pride in the fact that you help people see and feel better, which helps you build trust with all patients. You are a friendly, team-oriented and meticulous problem solver with great attention to detail. Customer satisfaction is your number one priority.

Duties:

• Overall coordination of the patient and customer schedules for the Optometrist and/or Optician; provide appointment reminders; respond to phone and email inquiries
• Assist with frame and lens selection that best suit the patient's needs
• Perform OCT and pre-testing for Optometrist appointments
• Data entry using online systems and scanning files as necessary
• Greet customers and respond to phone calls, emails and faxes in a manner that provides exceptional customer service
• Track patient referrals to specialists (e.g. faxing reports, following up with patients to inform them of their appointment date/time, etc.)
• Conduct recalls to schedule appointments for previous patients and customers
• Maintain, clean and disinfect frames, displays and work surfaces between each customer visit, return frames to display in the appropriate place; vacuum and perform other general cleaning duties as needed
• Complete paperwork and file information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments.
• Take payments from customers and complete sales sheets as required
• Direct bill through various insurance platforms
• Support duties related to maintaining accurate inventory, including entering new stock, packaging lab shipments, and book-keeping
• Providing backup to other staff as needed
• Other duties as assigned by management

Job Requirements:

• 2+ years of experience in an administrative, optical, or medical environment is highly preferred
• 2+ years in a retail sales environment would be an asset
• A professional, honest, and fun-loving attitude with a strong passion for delivering high quality customer service that makes people happy
• Excellent verbal and written communication skills is a must; Must be fluent in English
• Strong multi-tasking, time management, and organizational skills
• Experience scheduling, reporting, ordering, inventory management, and other administrative duties
• Ability to stay calm when presented with challenging customers
• Highly detail-oriented and able to learn and use new technologies; Proficient in MS Office products
• Interest in eyewear trends and a good eye for fashion
• Experience in insurance billing is considered an asset

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 15 - 20 per week

Benefits:

• Vision care

Schedule:

• 8 hour shift

Experience:

• Administrative: 2 years (required)
• Customer service: 2 years (required)
• Retail sales: 1 year (preferred)
• Medical office: 1 year (required)

Work Location: In person