Member Experience Coordinator & Front Desk Concierge
$17.6 per hourFull-time
Pure Motivation Fitness XX
FULL TIME: Member Experience Coordinator & Front Desk Concierge
Location: Vaughan, ON (York Region Only)
Full-Time | Boutique Fitness Studio |
Immediate Start Required
Join Vaughan’s most prestigious private fitness studio, Pure Motivation Fitness (PMF), a 7,500 sq. ft. state-of-the-art boutique facility that has been transforming lives through Body Type Specific Personal Training and Nutrition Coaching since 2006.
We are seeking a full-time Front Desk Client Concierge who is polished, professional, and thrives in a fast-paced environment serving high-caliber clientele during the required availability.
IMPORTANT – PLEASE READ BEFORE APPLYING
This role is not entry-level and requires administrative and customer service experience.
PLEASE DO NOT APPLY if you do not meet the following conditions:
- YOU ARE A STUDENT or returning to school in Sept 2025 & cannot commit to 40 hrs/week
- You are unable to start immediately or have travel plans between July 10 th to Sept 31, 2025
- You do not reside in York Region (acceptable areas: Vaughan, Maple, King City, Thornhill, Richmond Hill, Woodbridge)
- You do not drive or have reliable access to a vehicle
- You DO NOT have administrative or reception/concierge experience
KEY RESPONSIBILITIES
As the first and last impression of PMF, your role will be integral to maintaining our high service standards:
- Open/close at 1PM -9:00 PM Mon -Thur,
- + Fri 9:30AM-6 PM
- Greet and assist clients with warmth and professionalism in a boutique, concierge-style manner
- Perform daily member retention and relationship-building outreach through outbound calls per day to support engagement, accountability, and long-term member success.
- Manage a multi-line phone system with articulate, polished communication
- Handle daily studio cleanliness & sanitization, ensuring our space reflects luxury and precision
- Manage appointment confirmations, payment processing, client invoicing, contract data entry, and daily inventory checks
- Post daily social media content (provided by ownership) and monitor inquiries
- Maintain reception, studio, change rooms, towel service, and front retail space appearance
- Conduct studio tours and support pro shop retail transactions with enthusiasm
- Perform daily admin duties, including follow-ups, system data entry, member support, and stock replenishment
QUALIFICATIONS - OUR NON-NEGOTIABLES
- You MUST be well-groomed, detail-oriented, and love engaging with people
- 1-2+ years in receptionist, concierge, or client-service-based roles (fitness/hospitality spa, retail is ideal)
- Enjoys fitness & is motivated to exercise at our studio 2–3x per week
- Professional phone etiquette & fluency in English communication
- Administrative experience with tools like Microsoft Suite, Outlook, and Google Docs
- Can multitask and adapt in fast-paced, client-facing environments
- Reliable access to a vehicle and the ability to work flexible hours (AM/PM/weekend
- Understands how to serve an affluent clientele with discretion and care
COMPENSATION & PERKS
- Training $17.60/hr during onboarding/ training , increasing to $18.50-$19.00 after training
- Performance reviews after 90days
- PMF Loyalty Bonus after 12 months of service
- $250 Health Spending Benefits after 10 months (Dental, Eye, Medication covered)
- Complimentary 12-Month Cross-Training Studio Membership (Value: $1,800/yr)
- Family Discounts available after 3 months
- Flexible scheduling across Monday–Saturday (40 hours/week guaranteed)
TO APPLY & STAND OUT
We don’t want just a resume. We want to meet YOU!
-Send a 60–90 second video (doesn't have to be edited) introducing yourself, explaining why you’re interested, and why you’re a perfect fit.
- Email your video, resume, and a brief cover letter, resume, & video to: Francesca Giankoulas
Send all emails to ***email_hidden***
PMF is not just a gym. We are a lifestyle brand built on expertise, integrity, and personalized care. If you have the ambition to serve high-end clientele, elevate your career, and grow within a boutique fitness brand—apply now.
Vacancy posted 21 days ago
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