Business Transformation Manager

Job Responsibility:

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Business Transformation Manager, you will be responsible for leading and overseeing key business transformation initiatives within the organization. This new role will involve collaborating and leading cross-functional teams, developing, and implementing strategic plans, and driving organizational change to ensure the achievement of business goals and objectives.

How You Will Make an Impact:

• Develop and implement transformation strategies:
  • Identify areas for improvement and design comprehensive strategies to drive business transformation and growth. This includes identifying opportunities, setting goals, and creating action plans.
• Lead organizational change:
  • Drive the change management process by effectively communicating the vision, goals, and benefits of the transformation initiatives to all stakeholders.
  • Develop and implement change management plans to effectively manage resistance and ensure successful adoption of new processes, systems, and ways of working.
• Collaborate with cross-functional teams:
  • Work closely with various departments and teams to understand their needs, align transformation initiatives with business objectives, and ensure smooth execution of projects.
  • Foster collaboration, engagement, and accountability across teams to drive transformational change.
• Drive process improvement and optimization:
  • Identify and evaluate existing business processes and systems to identify areas for improvement, automation, standardization, and optimization.
  • Implement best practices and efficient processes to enhance operational effectiveness and efficiency.
• Monitor and measure performance:
  • Establish performance metrics and key performance indicators (KPIs) to monitor and measure the ongoing progress and success of transformation initiatives.
  • Regularly analyze data and provide insights to identify areas of improvement and facilitate informed decision-making.
• Provide leadership and guidance:
  • Lead and inspire teams working on transformation projects, providing clear direction, guidance, and support.
  • Motivate and empower employees to embrace change, by fostering a culture of innovation, collaboration, and continuous improvement.

What You Will Need to Succeed:

• Bachelor's degree in business administration, management, Information Technology, Computer Science, or a related field. Advanced degree (MBA) preferred.
• Technical proficiency in technology and Information Technology Services and ability to develop metrics and derive business insights.
• Proven experience as a Business Transformation Manager or in a similar role, driving successful transformation initiatives.
• Six Sigma or equivalent experience in quality and efficiency methodologies.
• Strong understanding of change management principles and methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to build relationships and effectively collaborate with stakeholders at all levels of the organization.
• Project management skills and the ability to manage multiple initiatives simultaneously.
• Results-oriented mindset with a focus on driving outcomes.
• Knowledge of industry best practices and emerging trends in business transformation.

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $140,800/Yr. - $211,100 USD $/Yr. and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.